Hybrid Technical Support Engineer

Posted last month

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About the role

  • Deliver a superior customer experience for Solace clients
  • Improve infrastructure tooling, observability, and automation
  • Resolve incidents and handle service requests
  • Provisioning by the customers
  • Support partners and regional teams as part of a global team
  • Participate in on-call rotation and provide 12x7 off-hours support
  • Contribute to making the production environment more efficient and less error-prone
  • Actively involved in development for scalable deployment (automation, tooling, etc.)

Requirements

  • 5-10+ years’ experience in a technical role (software development, technical support, QA etc.)
  • TCP networking, concepts, and troubleshooting
  • Unix/Linux System Administration
  • Programming experience in at least one of: Java, C, or .NET
  • Excellent English communication skills, both written and verbal
  • Strong personal commitment to quality and customer service
  • Ability to take initiative in a dynamic working environment
  • Willing to provide 12x7 off-hours telephone support approximately one week per month
  • Legally able to work in Singapore without sponsorship
  • Desired: Messaging protocols: JMS, MQTT, AMQP, REST
  • Desired: Experience with virtualization: VMware Tanzu, ESXi, Docker, Podman, Kubernetes, OpenShift, etc.
  • Desired: Use AI analytics, deploy NLP tools, leverage predictive analytics (customer service improvements)
  • Desired: Cloud computing environments: AWS, GCP, Azure, etc.
  • Desired: Authentication protocols: LDAP, Kerberos, OAuth, SSL, Client Certificate Authentication
  • Desired: Messaging Products: Kafka, MQ, EMS, Weblogic, JBoss, Websphere, Dell Boomi, Tibco BusinessWorks, MuleSoft Anypoint Platform

Benefits

  • Hybrid work model to create an inclusive environment for everyone
  • Work-life balance
  • Training programs (professional development)
  • Opportunity to work with experienced, high-performing team
  • Social, fun company culture
  • Top-ranked employer on Glassdoor
  • Accommodations available upon request during hiring process

Job title

Technical Support Engineer

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

HybridSingapore

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