Technical Support Engineer resolving customer issues for Orb's usage - based billing platform. Collaborating with Customer Success, Product, and Engineering teams to enhance customer support experience.
About the role
- Technical Support Engineer working to deploy Stryker's care.ai solutions effectively. Handling customer issues and ensuring technical challenges are addressed in a hybrid work environment.
Responsibilities
- Document and manage customers’ reported issues
- Monitor and respond to customer inquiries
- Adhere to Client-defined SLAs for support time responsiveness and resolution
- Build proficiency in incident management systems
- Collaborate within the company, escalating issues
- Review product documentation prior to new releases
- Observe security measures to safeguard information
Requirements
- Bachelors in Information Technology, Engineering Technology, or Computer Science
- Demonstrated technical troubleshooting skills
- Training on security principles, especially regarding the protection of sensitive data
- Minimum 2 years experience in customer facing technical support role
- Prior experience working with healthcare technology solutions
- Industry certifications related to cloud platforms, system integration, security, or similar relevant fields.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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