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Senior Business Technical Analyst at Organon focusing on Medical Affairs IT programs and support. Collaborating with stakeholders and vendors to ensure system integration and compliance.
About the role
- Act as a primary technical contact for customer support cases related to SIEM, security analytics, log ingestion, and threat detection.
- Diagnose and resolve product issues, particularly those involving security data sources (e.g., firewall logs, endpoint logs, threat intel feeds) and Sumo Logic’s Cloud SIEM capabilities.
- Guide customers in parsing, normalizing, and analyzing security data using Sumo Logic's tools and query languages (e.g., Search Processing Language).
- Collaborate with engineering and product teams to reproduce and escalate product defects, offering insights based on customer environments and use cases.
- Contribute to and improve internal and external knowledge base articles, especially on security best practices, data onboarding, and use-case implementation.
- Provide after-hours support (on a rotating basis) to ensure 24/7 availability for priority incidents.
Requirements
- 3–5 years of experience in technical support, SOC operations, or a related role with a focus on SIEM or security analytics.
- Hands-on experience with Sumo Logic or other SIEM platforms (e.g., Splunk, QRadar, LogRhythm, Sentinel).
- Strong understanding of cybersecurity principles, threat detection methodologies, and compliance standards (e.g., NIST, MITRE ATT&CK, PCI DSS).
- Experience with log collection and analysis from sources such as firewalls, IDS/IPS, antivirus, and cloud platforms (AWS, Azure, GCP).
- Proficiency with search/query languages, scripting (Python, Bash), and regular expressions.
- Excellent troubleshooting skills and customer service orientation.
- Strong written and verbal communication skills.
- Preferred: Security certifications such as Security+, SSCP, GSEC, CEH, or Splunk/Sumo Logic certifications.
- Preferred: Experience in cloud-native security architectures.
- Preferred: Familiarity with JSON, REST APIs, and log forwarding mechanisms (e.g., Syslog, Fluentd).
- Preferred: Background in DevSecOps or experience integrating SIEM tools into CI/CD pipelines is a plus.
Benefits
- Work with cutting-edge cloud-native technology used by security professionals globally.
- Join a high-performing team of technical experts and security enthusiasts.
- Competitive compensation and benefits.
- Opportunities for professional growth and certification.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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