Client Support Analyst providing operational support for advertisers on Meta platform. Handling technical inquiries, managing support tickets, and collaborating with departments.
About the role
- Technical Support Specialist blending financial expertise with Generative AI for Payroll and Accounts Payable. Supporting global construction partners by improving software experiences and customer reliability.
Responsibilities
- Master the intersection of finance and tech by resolving complex Payroll (PR) and Accounts Payable (AP) software challenges
- Harness the power of Generative AI tools to rapidly research technical solutions and craft high-quality customer communications
- Orchestrate critical escalations across departments to ensure our global construction partners remain productive and satisfied
- Uphold rigorous data privacy standards while implementing innovative AI-driven support strategies
- Champion customer success by transforming technical hurdles into seamless software experiences
Requirements
- Proven experience in customer support with a natural talent for solving complex technical problems
- Proficiency in Google Workspace and a comfort level working with AI-powered support tools or chatbots
- Exceptional communication skills and an interpersonal mindset that puts the customer first
- Ability to work overtime as needed to meet customer demands and project deadlines
- Experience with Payroll, AP / Accounts Payable, and HR functions is a bonus
- Bachelor's Degree in Business, Accounting, or Construction Management
- Hands-on experience with Vista, ERP systems, or basic SQL exposure
- A reputation for being the 'go-to' person for technical troubleshooting in previous roles
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans
- Retirement plans
- Tax savings plans for health, dependent care, and commuter expenses
- Paid Parental Leave
- Employee Stock Purchase Plan
Job title
Job type
Experience level
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Degree requirement
Tech skills
Location requirements
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