NI
NTT DATA, Inc.Data Centre Technical Support Engineer, L1
Entry level Remote Technical Support Engineer at NTT DATA solving technical incidents for clients. Working in a diverse environment focused on client success and support services.
About the role
- Oversee and respond to customer inquiries, complaints, and technical issues through email, phone, and chat channels
- Deliver user training and guidance on new or existing features in a clear and approachable manner
- Troubleshoot and resolve application- or API-related issues with an emphasis on debugging and root-cause analysis
- Document and investigate user-reported bugs, escalating appropriately when needed
- Support internal teams with advanced issue triage and occasional data updates
- Recognize recurring issues, flag them for resolution, and contribute to process improvements
- Follow ITIL-aligned procedures to manage support requests, escalations, and SLA compliance
- Maintain accurate records of support activities and contribute to shared team documentation
- Complete Mendix training and achieve developer certification within 6 months
- Contribute to the development of minor features and bug fixes using the Mendix platform after certification
- Collaborate cross-functionally with teammates, engineers, and project managers to ensure efficient resolution of customer issues
- Report to the Software Support Manager
- Hybrid work: onsite at one of ES offices a minimum of 1 day/week (currently Wednesdays)
Requirements
- Bachelor’s degree in Computer Science, Software Engineering, or related field preferred, or equivalent hands-on technical experience
- Minimum 1 year of experience in software technical support (enterprise application support preferred)
- Solid grounding in programming fundamentals (data structures, logic, algorithms, debugging techniques)
- Familiarity with REST APIs, JSON, and modern integration concepts
- Experience with Jira Software and other Atlassian products (or similar issue tracking systems)
- Strong communication skills (verbal and written) and ability to explain technical issues clearly to non-technical users
- Collaborative mindset with a desire to learn and mentor
- Self-motivated, detail-oriented, and comfortable managing multiple priorities
- Familiarity with Confluence, Slack, and SharePoint
- Experience with Python scripting or similar programming languages
- Knowledge of IT service frameworks (e.g., ITIL) and SOC 2 compliance practices
- Background in energy efficiency, clean energy, or renewable energy programs
- Prior exposure to low-code development platforms such as Mendix
- Complete Mendix training and achieve developer certification within 6 months
- Information will be requested to perform the compulsory background check; a drug screen and authorization to work in the U.S. indefinitely are preconditions of employment
Benefits
- generous retirement package
- medical, dental and vision insurance
- other pre-tax contribution plans
- Employee Stock Ownership Plan (ESOP)
- hybrid work opportunity (onsite minimum 1 day/week with flexibility)
- Mendix training and certification (complete within 6 months)
- reasonable accommodations for individuals with disabilities
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
WA
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