Troubleshoot and resolve technical issues (hardware and software) for internal and external enterprise customers
Answer questions about product features, specifications, and repairs
Provide solutions to customer problems via phone and online support
Document case summaries and resolutions clearly in the Knowledge Management System (KMS)
Assist customers proactively to prevent future issues
Represent the company at customer sites, industry events, and meetings
Collaborate with team members to meet service level agreements (SLAs)
Support the Sales team as needed
Requirements
Completed Bachelor’s/Master’s degree in 2025 with a focus in Computer Engineering, Electrical and/or Electronics Engineering, Software Engineering, Informatics or any IT related degree
Up to 12 months of relevant experience
Strong verbal and written communication skills in English and Turkish
Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools
Superior stakeholder management skills
Benefits
Competitive salary and great benefits
Health & Wellbeing support for employees and their loved ones
Ongoing learning and development opportunities
Mentorship from senior team members
Flexible work arrangements including hybrid working and Wellness Fridays initiative
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