About the role

  • Troubleshoot and resolve technical issues (hardware and software) for internal and external enterprise customers
  • Answer questions about product features, specifications, and repairs
  • Provide solutions to customer problems via phone and online support
  • Document case summaries and resolutions clearly in the Knowledge Management System (KMS)
  • Assist customers proactively to prevent future issues
  • Represent the company at customer sites, industry events, and meetings
  • Collaborate with team members to meet service level agreements (SLAs)
  • Support the Sales team as needed

Requirements

  • Completed Bachelor’s/Master’s degree in 2025 with a focus in Computer Engineering, Electrical and/or Electronics Engineering, Software Engineering, Informatics or any IT related degree
  • Up to 12 months of relevant experience
  • Strong verbal and written communication skills in English and Turkish
  • Experience in troubleshooting in a technical environment
  • Excellent analytical and problem solving skills
  • Software and hardware knowledge of computing, storage and peripheral devices
  • Advanced proficiency with case management databases and tools
  • Superior stakeholder management skills

Benefits

  • Competitive salary and great benefits
  • Health & Wellbeing support for employees and their loved ones
  • Ongoing learning and development opportunities
  • Mentorship from senior team members
  • Flexible work arrangements including hybrid working and Wellness Fridays initiative
  • Unconditional Inclusion practices

Job title

Technical Support Engineer

Job type

Experience level

Entry level

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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