Technical Support Engineer managing customer support for Smarsh products and services. Focusing on issue diagnosis, troubleshooting, and ensuring customer satisfaction.
About the role
- Technical Support Engineer Graduate role focused on troubleshooting technical issues for enterprise customers at Hewlett Packard Enterprise. Part of the Graduate Program in Global Support Remote offering valuable learning experiences.
Responsibilities
- Troubleshoot and resolve technical issues (hardware and software) for internal and external enterprise customers
- Answer questions about product features, specifications, and repairs
- Provide solutions to customer problems via phone and online support
- Document case summaries and resolutions clearly in the Knowledge Management System (KMS)
- Assist customers proactively to prevent future issues
- Represent the company at customer sites, industry events, and meetings
- Collaborate with team members to meet service level agreements (SLAs)
- Support the Sales team as needed
Requirements
- Completed Bachelor’s/Master’s degree in 2025 with a focus in Computer Engineering, Electrical and/or Electronics Engineering, Software Engineering, Informatics or any IT related degree
- Up to 12 months of relevant experience
- Strong verbal and written communication skills in English and Turkish
- Experience in troubleshooting in a technical environment
- Excellent analytical and problem solving skills
- Software and hardware knowledge of computing, storage and peripheral devices
- Advanced proficiency with case management databases and tools
- Superior stakeholder management skills
Benefits
- Competitive salary and great benefits
- Health & Wellbeing support for employees and their loved ones
- Ongoing learning and development opportunities
- Mentorship from senior team members
- Flexible work arrangements including hybrid working and Wellness Fridays initiative
- Unconditional Inclusion practices
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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