Technical Support Senior Engineer providing support to distributors and end users in Comfort Chiller systems. Collaborating with teams for improved product performance and service solutions in the UK.
About the role
- Technical Support Engineer providing first line customer support for ORBCOMM’s IoT products. Troubleshooting technical issues via phone, email, and Salesforce in a dynamic support environment.
Responsibilities
- Serve as the first point of contact for customers, providing technical support for ORBCOMM’s product suite via phone, email, and Salesforce.
- Log and track customer issues, ensuring timely updates and resolution.
- Collaborate with Tier 2 teams to escalate and analyze more complex issues as needed.
- Coordinate with internal teams such as Engineering (Tier 3 – Software/Hardware), QA, and Order Management to ensure accurate and effective problem-solving.
- Maintain detailed documentation for all customer interactions and resolutions.
Requirements
- Experience with international inbound calling. (Required)
- Strong verbal and written communication skills in English. (Required)
- Ability to work both independently and as part of a collaborative team.
- Good troubleshooting skills and logical thinking.
- Comfortable handling international phone calls and willing to work in a 24/7 environment, primarily during night shifts.
- Proficiency in Microsoft Office Suite.
- A passion for learning new technologies and product lines.
- A team-first attitude and strong work ethic.
- A Bachelor’s degree (preferred, but not mandatory).
- Reliable transportation and willingness to commute independently. (Required)
- Preferred: Access to a desktop or laptop with a reliable high-speed internet (Wi-Fi) connection.
Benefits
- Flexible hybrid work schedule
- Learning opportunities
- Career growth
- Chance to work with leading-edge technologies
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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