Digital Support Technician providing exceptional support for management software at Wolters Kluwer. Enhancing customer experience through efficient digital channels and continuous product improvement.
About the role
- Technical Support Engineer at Bizzdesign providing customer support for an enterprise platform in a hybrid work environment. Collaborating with teams to optimize user experience and support processes.
Responsibilities
- Provide excellent support to Bizzdesign customers
- Help customers achieve maximum value with our platform
- Get to know products inside and outside, and develop into an expert in functional areas
- Work closely with other departments to arrive at optimal solutions
- Coordinate colleagues with the right competencies
- Assist customers in installing the platform on local servers
- Analyze log files and write scripts to simplify work
- Contribute actively to improving support processes and systems
Requirements
- HBO work and thinking level/MBO 4 diploma in IT
- Fluent in English (verbal and written)
- Dutch is preferred
- Available to work for 32 - 40 hours a week
- Good at solving problems
- Able to ask the right questions quickly to understand customer needs
- Capable of summarizing problem reports well
- Good, warm, clear, and precise communication skills
Benefits
- A competitive salary package, including an annual bonus
- Premium pension plan to secure your future
- 28 vacation days with the option to buy 10 extra for ultimate flexibility
- Hybrid working with 2 days a week in the office
- An NS Business Card or mileage reimbursement to support your commute
- Personal IT budget to upgrade your setup
- Monthly work-from-home allowance to support your ideal home office setup
- Supportive, collaborative team culture
- Work with an international and diverse group of colleagues
- Your input is valued, regardless of role or tenure
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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