Support Analyst assisting customers with addressing issues on the Xelix platform. Collaborating with multiple internal functions for effective problem resolution and customer support.
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Hybrid Technical Support Engineer, 3rd Line Support
Posted 5 months ago
About the role
- Technical Support Engineer resolving advanced technical challenges for enterprise clients in a technology-driven organization. Supporting cloud environments and collaborating with internal teams for high-quality solutions.
Responsibilities
- Troubleshoot and resolve complex technical issues across infrastructure, network, and application layers.
- Collaborate closely with internal teams (Customer Success, Account Management, Development) to deliver high-quality solutions tailored to client needs.
- Manage and support cloud environments (Azure, AWS, GCP).
- Configure and maintain CI/CD pipelines in GitLab, and automate processes using PowerShell, Bash, or Python.
- Administer Microsoft 365, Exchange Online, Teams, SharePoint, and related services.
- Implement best practices in monitoring, alerting, and system security.
- Support migrations, integrations, and disaster recovery initiatives.
Requirements
- Proven experience in IT infrastructure, cloud platforms, and advanced technical support.
- Strong knowledge of virtualization (VMware, Hyper-V) and containerization (Docker, Kubernetes).
- Proficiency in scripting (PowerShell, Bash, or Python) and SQL.
- Excellent communication, analytical, and problem-solving skills.
- Familiarity with ITIL framework; certifications such as Azure Administrator, AWS Solutions Architect, or CompTIA Security+ are an advantage.
Benefits
- Professional development opportunities
- Flexible working hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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