Hybrid Technical Support Associate

Posted 2 months ago

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About the role

  • Provide assistance to internal and external customers on all aspects of LRN’s proprietary applications (campaign set up, system generated e-mails, system reporting, user data management, and customization) — all billable activities
  • Keep internal and external stakeholders updated on status of call tickets, requests, projects and changes using defined systems and processes
  • Manage customer expectations and escalate capability-related issues where appropriate
  • Prioritize requests based on need and impact and coordinate with internal stakeholders
  • Prepare, document and present product information in written and verbal forms to assist customers
  • Maintain quality levels for all customer-request related work
  • Ensure ongoing dialogue between LRN and assigned customers
  • Perform content using the inhouse tool
  • Provide assistance/training to customer points of contact on LRN’s proprietary tools to enhance user experience
  • Collaborate with peers to discuss and document unique solutions
  • Perform other duties as assigned

Requirements

  • Bachelor’s degree
  • 1-2 years of experience in a customer-facing role
  • Ability and experience to independently manage operational relationships with enterprise Partners
  • Excellent communication skills in English
  • Extensive experience in supporting enterprise customers based in US and Europe
  • Experience in a customer facing role in an application support environment
  • Familiarity with HTML and CSS
  • Familiarity with Learning Management Systems

Benefits

  • Excellent medical benefits, including family plan
  • Paid Time Off (PTO) plus India public holidays
  • Competitive salary
  • Combined Onsite and Remote Work

Job title

Technical Support Associate

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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