Systems Engineer focused on modern endpoint management and automation across Microsoft and Apple ecosystems. Designing and implementing Intune solutions while enhancing DevOps practices.
About the role
- Providing technical support for Lightspeed's DMS software users by troubleshooting software and hardware issues. Collaborating with teams to ensure customer satisfaction and process improvements.
Responsibilities
- Diagnose and troubleshoot complex software, networking, and hardware problems
- Collaborate with team members to resolve critical customer issues and improve software quality
- Provide advanced technical support via phone, email, live chat, and ticketing systems
- Document case resolutions in detail and escalate unresolved issues to appropriate teams when necessary
- Build trust with customers by meeting resolution time goals and following up on outstanding issues
- Identify and implement improvements in processes to enhance the customer experience
Requirements
- 2-3 years of experience in technical support, preferably within a SaaS or IT environment
- Strong understanding of Windows OS environments, including troubleshooting and configuration
- Advanced proficiency in diagnosing software issues, hardware troubleshooting, and network setups
- Excellent problem-solving abilities and the capacity to think critically in high-pressure situations
- Strong written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences
- Proficient in managing support tickets, documenting issues, and following up with escalated cases
- Ability to collaborate effectively with cross-functional teams, including developers and product managers
- Experience with cloud-based software and APIs is a plus
- Desire for continuous learning, especially in emerging technologies and trends in technical support
Benefits
- Competitive hourly start rate, with opportunities for additional compensation as you develop new skills and excel in your responsibilities
- Health, dental, and vision insurance
- 401(k) retirement plan with company matching
- Paid parental leave
- Tuition reimbursement programs for professional development
- Paid time off and a flexible hybrid work schedule
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Systems Engineer focused on Microsoft Intune and Apple endpoint management. Designing and automating solutions for a multi - customer environment with operational excellence.
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