Hybrid Technical Support Analyst

Posted last month

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About the role

  • Serve as the first point of contact for Document Automation support across North America and Europe
  • Troubleshoot technical issues related to integrations (e.g., Dynamics 365, Salesforce, SharePoint, SSO, e-signature tools)
  • Manage ticket queues and meet SLAs
  • Maintain strong client relationships through proactive communication
  • Contribute to internal and client-facing documentation
  • Escalate unresolved issues as needed
  • Provide updates on system availability

Requirements

  • 1+ years of experience in technical support within a SaaS or software environment
  • Strong proficiency in Microsoft Word and Office
  • Hands-on experience with Dynamics 365, Salesforce, or SugarCRM
  • Foundational knowledge of web technologies: IIS, JavaScript, XML, JSON
  • Bilingual: Business fluent in English and French
  • Strong organizational skills
  • Customer-first attitude
  • Self-Starter, Self-Motivated

Benefits

  • Hybrid 2 days per week from our office
  • Opportunities to grow personally and professionally

Job title

Technical Support Analyst

Job type

Experience level

Junior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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