Technical Support Analyst providing first - level support for Lumary's healthcare technology products. Identifying and resolving customer queries while assisting with product engagement and issue escalation.
About the role
- Level 1 Associate Technical Support Analyst providing support for Document Automation clients. Troubleshooting integrations across North America and Europe with a focus on customer satisfaction.
Responsibilities
- Serve as the first point of contact for Document Automation support across North America and Europe
- Troubleshoot technical issues related to integrations (e.g., Dynamics 365, Salesforce, SharePoint, SSO, e-signature tools)
- Manage ticket queues and meet SLAs
- Maintain strong client relationships through proactive communication
- Contribute to internal and client-facing documentation
- Escalate unresolved issues as needed
- Provide updates on system availability
Requirements
- 1+ years of experience in technical support within a SaaS or software environment
- Strong proficiency in Microsoft Word and Office
- Hands-on experience with Dynamics 365, Salesforce, or SugarCRM
- Foundational knowledge of web technologies: IIS, JavaScript, XML, JSON
- Bilingual: Business fluent in English and French
- Strong organizational skills
- Customer-first attitude
- Self-Starter, Self-Motivated
Benefits
- Hybrid 2 days per week from our office
- Opportunities to grow personally and professionally
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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