Serve as the main point of contact for the communication and coordination of all functional and non-functional matters relating to a customer project
Channel through which customer requirements are distilled, clarified and agreed, and Daon activities and deliverables are delivered in satisfaction of contractual commitments
Stakeholder management within Daon Professional Services, and with DevOps, Customer Support, Product Management, Engineering, and Sales
Liaison between multiple customer stakeholders, including business owner, DevOps, project management, Compliance, UAT, Security, first-line support, steering committee, etc
Mapping of customer requirements onto the design and deployment of successful TrustX and IdentityX implementations
Solid understanding of contemporary SDLC technologies, including Python, Java, Javascript, AWS, frameworks (React, Vue, Angular), CI/CD
An understanding of enterprise systems integration concepts (reliability, scalability, security etc.)
Experience in commercial (IT) project management, including contract management and SLA compliance.
You are experienced in the software vendor sector, ideally in Financial Services.
You are familiar in the deployment of product solutions to meet the business requirements of your customers.
You are comfortable in managing technical and business stakeholders toward collaborative outcomes delivered in an agile framework.
You are capable of leading the delivery of functional and non-functional requirements on time and within budget.
You are of acting autonomously under the direction of the Director of Professional Services, and working collaboratively with Daon Professional Services consultants and with other Daon business functions, including DevOps, product Management, Engineering, Customer Support, Sales, Finance, Legal and Compliance.
You are experienced in the deployment of technically complex solutions, with a demonstrable knowledge and understanding of: Agile and waterfall project management, including requirements traceability; Issue management and change management; Non-functional and compliance matters.
Information security, including ISO 27001; Internal and external communication, including documentation, reporting, tracking, escalating; SaaS applications delivered through AWS; Scalable business solutions for web-based users on mobile and desktop; Capable of developing a deep understanding of the business context in which Daon’s customers deploy the TrustX/IdentityX technology stack.
Benefits
Competitive compensation & benefits
A flexible working environment to create a well-balanced work/life schedule for you and your family.
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