Senior Product Operations Manager leading product operations in India for Weave. Improving team alignment and operational practices in a hybrid capacity.
About the role
- Work closely with Engineers to make sure Customers get maximum value from Statflo
- Translate incoming requests into clear, actionable tasks and keep priorities aligned for efficiency
- Manage incoming requests: review, refine, and prioritise tasks, balancing Customer value and Engineering effort
- Handle configurations, simple scripting work, and data investigations personally
- Communicate: keep stakeholders in the loop at every step
- Improve operations: identify repetitive, error-prone and tedious tasks and work with Engineers to improve workflows, build tooling and automation
- Onboard Customers: coordinate the technical side of Customer onboarding, ensuring everything works on time
Requirements
- 2+ years of experience working in a SaaS (Software as a Service) environment
- Previous experience in a customer-facing role, such as Customer Support or Onboarding Specialist
- Technical skills, preferably in streamlining and automation of operations (Advanced SQL and Python)
- Problem-solving and critical thinking skills
- Organized with a knack for improving and building solutions
- Strong written and verbal communication, comfortable with technical and non-technical stakeholders
- Bonus: Experience in Telco Retail
- Willingness/ability to work from downtown Toronto office 2 days a week (by Union Station)
- Authorization to work in Canada (application asks if authorized)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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