Associate Director of Product Operations at Syneos Health managing product analysts and teams to analyze data for product decisions. Aligning technology initiatives with business goals across multiple departments.
About the role
- Product Operations Manager responsible for operational excellence across data ecosystem features at athenahealth. Collaborating to improve clinical outcomes through innovative ecosystem solutions.
Responsibilities
- Drive strategy, execution, and operational excellence across a portfolio of high-impact features that power our Data & Ecosystem Platform
- Support a portfolio of features that enable frictionless integration across providers, payers, labs, and public health systems
- Drive open ecosystem innovation through APIs and partner solutions
- Leverage data-driven insights to improve clinical and operational outcomes in value-based care
- Collaborate effectively with diverse cross-functional partners
- Play a key role in major change management initiatives
- Conduct monthly portfolio reviews with zone leaders
- Align strategic priorities with internal and external customer roadmaps
- Clearly articulate value at both the feature and aggregate levels
Requirements
- Bachelor's Degree required
- 7-10 years overall professional experience
- 3-5 years in product operations, product management, or related fields
- Strong knowledge of product management and/or applicable healthcare domains (revenue cycle, EHR, population health, patient engagement)
- Understanding and experience with interoperability, integrations, value-based care, and leveraging payer connections preferred
- Solid understanding of Agile methodologies and SDLC best practices
- Highly self-driven, with the ability to teach and learn at a fast pace
- Skilled in cross-functional collaboration and stakeholder management across multiple zones
- Uses data and metrics to inform prioritization and process improvements
- Communicates effectively across teams and with cross-functional partners (e.g., release readiness, product analytics, UX)
- Contributes to customer-centric planning and execution
- Experience with client communications in a B2B setting preferred
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work hours
- Tuition assistance
- Employee resource groups
- Collaborative workspaces
- Commuter support
- Employee assistance programs
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