Senior Product Operations Manager leading product operations in India for Weave. Improving team alignment and operational practices in a hybrid capacity.
About the role
- Apply strategic and analytical skills to major company challenges
- Develop and test strategies that impact the bottom line
- Work with call center, branch, and bank operations teams to improve customer experience
- Use analytics to understand customer voice via surveys, servicing call reasons, and complaints data
- Identify high leverage customer friction areas and build solutions
Requirements
- Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)
- At least 2 years of experience in analysis
- Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering (preferred)
- 5+ years of experience in analysis (preferred)
- 2+ years of experience in financial services (preferred)
- 1+ year of experience in consulting (preferred)
- 2+ years of experience in people management (preferred)
Benefits
- Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
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