Product Operations Manager optimizing product workflows and leading initiatives for SaaS company HackerRank. Collaborating across teams to enhance product delivery and customer value.
Responsibilities
Reimagine product workflows using AI-first systems to make processes faster, smarter, and more transparent across teams.
Drive product planning and release execution, tracking key deliverables and providing stakeholders with clear visibility into progress and results.
Turn data into action by using tools like Linear and Pendo to increase visibility, guide decisions, and improve customer outcomes.
Synthesize customer and field feedback, partnering with product and GTM leadership to shape roadmap priorities and deliver measurable customer value.
Lead cross-team initiatives from Demo Days to accessibility improvements, coordinating smoothly with global teams and making an impact at scale.
Requirements
4–6 years of experience in Product Operations, Program Management, or similar roles in a SaaS company.
Strong systems thinking skills and a passion for leveraging AI and building agent-based solutions to maximize efficiency and impact.
Proven ability to run and improve cross-functional processes, from planning to launch.
Hands-on experience leveraging tools for product usage analysis (Pendo), issue tracking (Jira/Linear), and feature flag management.
Experience connecting customer insights and usage patterns to provide actionable recommendations that improve product adoption and customer satisfaction.
Excellent communication and organization skills; you hold others accountable while building strong relationships.
Highly dependable, detail-oriented, and comfortable navigating ambiguity.
Experience working with distributed teams across multiple time zones.
Benefits
Equal opportunity employer
Affirmative action employer
Confidential treatment of information according to EEO guidelines
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