Technical Services Manager leading Technical Services team to support pre - and post - sale activities at Ironclad. Responsible for demo engineering, proposal responses, and product expertise.
About the role
- Technical Account Manager at Cognite leveraging AI and data to help customers scale value from Cognite Data Fusion. Engaging technical relationships and driving architectural alignment across the customer lifecycle.
Responsibilities
- Architect with Impact: Work with central customer IT teams to align on a target architecture for CDF across their enterprise and ensure fit within their ecosystem.
- Collaborate Across Pre-Sales and Field Engineering: Partner with Field Engineering and Solution Architects during pre-sales to ensure technical continuity into deployment. TAMs provide customer context and future-state alignment to help accelerate early value realization and ensure a strong post-sale handover.
- Deploy with Confidence: Guide secure solution deployments (IAM, networking, data pipelines), ensuring alignment with Cognite best practices and supportable design.
- Drive Value Realization: Partner with Customer Success, Services Delivery, and Value Engineering to align architecture and use case roadmap with customer business goals.
- Support Scalable Adoption: Co-develop adoption programs, facilitate end-user feedback loops, and support Enablement in scaling best practices across accounts.
- Identify and Surface Expansion Opportunities: Act as a trusted advisor who understands the customer's evolving needs and business priorities. While not responsible for direct sales, TAMs play a critical role in identifying new use cases and scaling opportunities that Customer Business Executives (CBEs) can engage on commercially.
- Catalyze Expansion: Provide technical insight to Account Management and CBEs to accelerate and de-risk expansion and renewal opportunities.
- Activate Partners: Collaborate with Solution Partners and validate technical quality of partner-delivered solutions for your assigned accounts.
- Close the Feedback Loop: Be the voice of the customer to Product and Engineering; especially around product limitations, roadmap priorities, and repeatability.
- Champion Cognite Culture: Model curiosity, empathy, and speed in cross-functional collaboration to bring out the best in our teams and our customers.
Requirements
- Bachelor Degree in Computer Science, Data Engineering, Technology or similar (Masters preferred)
- 5+ years experience (Manager/Director) as a data/solution/enterprise architect, software developer or similar, preferably having worked with one or more of Cognite’s target industry domains (O&G, Manufacturing, P&U) and gained familiarity with common source systems, data types etc.
- Proven ability to connect with and coach technical stakeholders, building credible relationships on various levels of the organisation
- Confidence to negotiate requirements with customers and colleagues, preferably with experience from consulting
- Experience with technical topics such as enterprise integration strategies and design, data and analytics stacks, public cloud, identity providers and network security concepts
- Experience hosting technical sessions with customers and colleagues, including workshops, demos and similar
- Experience with Git, CI/CD and deployment environments
Benefits
- Competitive compensation
- 401(k) with employer matching
- Competitive health, dental, vision & disability coverages for employees and all dependents
- Unlimited PTO
- Paid Parental Leave Program
- Employee Stock Purchase Program (ESPP)
- Employee Referral Program
- Paid mobile phone and WiFi
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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