Technical Account Manager building relationships with world - class customers at Adobe. Ensuring customer satisfaction and optimizing product performance within Adobe Experience Cloud solutions.
About the role
- Solutions Account Manager responsible for sales expansion and customer satisfaction in Research Intelligence business. Establishing relationships and driving renewals with strategic upselling opportunities.
Responsibilities
- Drive the expansion of our Research Intelligence business by securing new sales and fostering growth through renewals and strategic upsell/cross-selling initiatives.
- Establish and nurture customer relationships, maximizing customer satisfaction and retention.
- Partner with accounts, measuring and improving client satisfaction with our products.
- Provide excellent customer support and value-added services to ensure retention and renewal of customers.
- Build and manage relationships, identifying opportunities for sales of new Solutions products.
- Attend trade shows and conferences with predefined outcomes.
Requirements
- Possess a minimum of 3-5 years of direct sales experience, demonstrating expertise in a consultative, complex solution-sales approach.
- Operate seamlessly on operational, tactical, and strategic levels, showcasing a successful track record in expanding business with customers.
- Exhibit self-motivation and drive, with a proven history of selling technology and solutions.
- Demonstrate a genuine passion for cultivating relationships with various internal and external stakeholders, including senior-level executives.
- Showcase proficiency in strategic account planning and management, with the ability to connect the dots within customer institutions.
- Experience in selling enterprise software within an international matrixed organization.
- Possess a background in or collaboration with research administration and management functions, showcasing knowledge in regional or national research programs, collaboration networks, and key leaders.
- Excel in verbal, and written, and communication and deliver compelling presentations with exceptional skills.
Benefits
- Country specific benefits
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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