Embedded Technical Account Manager providing eSIM solutions support. Joining Thales in Madrid, focusing on technical client interactions and project management.
About the role
- Technical Account Manager building relationships with world-class customers at Adobe. Ensuring customer satisfaction and optimizing product performance within Adobe Experience Cloud solutions.
Responsibilities
- Be a central point of contact while ensuring high levels of customer satisfaction
- Maintain regular communication with external and internal teams, managing expectations
- Engage with Director and VP-Level executives to translate business needs into technical and operational plans
- Coordinate and drive efforts to optimize product performance and customer adoption
- Lead and guide customer through complex environment changes and upgrades
- Supervise the management of technical critical issues and customer concerns
- Share proactive notifications and recommendations of upcoming releases and possible impact
- Lead customer check-ins and participate in quarterly business reviews
- Deliver proactive status updates, deliverables and guidelines
- Continually develop both technical and soft skills individually
Requirements
- Bachelor’s Degree in related field of the technical industry or equivalent experience
- At least seven years of full-time experience in consultative, development, customer support and/or related role in marketing technology
- Very strong written and verbal communication skills in English a must, other languages would be advantageous
- Proven presentation skills, and experience organising and leading high-profile customer calls and meetings
- Demonstrable ability to adapt to new technologies and learn quickly
- Customer-facing experience in enterprise projects, and in one or more of the following: Java, SQL, Javascript, AngularJS, JQuery, CSS, REST, XML, web-server technologies
- Competency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross-Functional Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise, Value Selling
- Experience and familiarity with the following Adobe solutions (a plus but not a hard requirement): Adobe Experience Platform (RTCDP,AJO, CJA) Analytics, Audience Manager, Campaign, Commerce, Experience Manager, Experience Platform, Marketo, Target, Workfront.
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Paid time off
- Professional development opportunities
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