Hybrid Senior Technical Account Manager

at RELX

• Job title: Senior Technical Account Manager
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Brazil

About the role

• Senior Technical Account Manager maximizing value of email-based risk assessment solution for clients. Collaborating with teams to analyze fraud and implement risk mitigation strategies across sectors.

Responsibilities

• Collaborate with customers and account managers to maximize the value of the world’s leading email-based risk assessment solution, driving reduced fraud, lower friction, and increased profitability.
• Key responsibilities include proactive account analysis, optimization of risk strategies, and delivering strategic insights during business reviews.
• The role requires a consultative mindset, strong analytical skills, and a focus on delivering measurable customer value.
• You’ll work with real-time digital identity intelligence, analyzing millions of transactions monthly across major players in Financial Services, Insurance, and e-Commerce.
• Partner with clients to assess business needs and define project scope, objectives, and deliverables.
• Lead project planning, execution, and governance, ensuring timelines, KPIs, and quality standards are met.
• Act as a trusted advisor by proactively understanding client environments and delivering tailored solutions.
• Coordinate with Product, Sales, and internal teams to ensure seamless implementation, issue resolution, and continuous improvement.
• Conduct workshops, manage stakeholder communication, and maintain accurate project documentation.
• Share best practices, deliver internal training, and contribute to process optimization within Professional Services.
• Drive customer success by fostering adoption, monitoring health metrics, and identifying upsell opportunities.
• Gather client feedback to inform product development and enhance the overall customer experience.

Requirements

• Bachelor's degree in IT or equivalent experience in payments, fraud, risk management or ecommerce industry
• 5+ years of client-facing experience, with a strong focus on risk mitigation strategies
• Proven track record in account management, client delivery, and complex project implementations
• Strong consultative, analytical, and problem-solving skills, with proficiency in statistics and data forensics
• Excellent communication, presentation, and stakeholder management skills across technical and non-technical audiences
• Demonstrated ability to build and maintain long-term client relationships and drive customer satisfaction and retention
• Experienced in cross-functional collaboration with product, operations, and sales teams
• Highly organized, results-driven, and capable of managing multiple priorities under pressure
• Strategic thinker with a proactive mindset, high integrity, and a commitment to continuous improvement
• Spanish is a welcomed plus.

Benefits

• Hybrid work system
• Wellbeing programs
• Life insurance
• Health and dental plans
• RECARES days for supporting charity
• Access to employee resource groups with volunteer time
• Access to learning and development resources