Senior Complex Claims Specialist managing high - severity Professional Lines claims from inception to resolution. Collaborating with legal and underwriting teams while providing mentorship to the claims team.
About the role
- Lead a team handling insurance services
- Ensure metrics and KPIs are met
- Manage team performance and coaching
Requirements
- Any College Degree is required
- Must have a minimum of 3 years of experience leading a team handling insurance services/financial/banking account (Global Support BPO or Shared Services)
- Preferably with experience handling/monitoring metrics, e.g., CSAT, NPS, AHT, FCR
Benefits
- HMO with up to 3 dependents covered
- Retirement Benefit
- Annual Appraisal
- Performance Bonus
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
HS
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