Senior Director of Analytics leading the analytics and BI practice at Corebridge Financial. Overseeing scalable BI output, team management, and providing actionable insights in life insurance and annuities.
About the role
- Insurance Specialist delivering customer service and resolving inquiries related to insurance products. Ensuring compliance and maintaining stakeholder relationships while mentoring the team.
Responsibilities
- Deliver exceptional customer service by resolving customer enquiries, meeting customer needs in relation to insurance product advice.
- Ensure compliance with relevant policies, procedures, and legislations.
- Maintain product, system, and process knowledge.
- Establish and maintain good working relationships with stakeholders.
- Resolve escalated complaints promptly.
- Provide recommendations for business improvement.
- Conduct training for existing team members and new hires if necessary.
- Allocate workload effectively when needed.
- Manage workflow, ad-hoc requests, and reporting performance metrics.
- Assist in processing daily transactions.
- Mentor junior team members when required.
Requirements
- Some call centre experience in service industry, preferably with insurance, financial or retail industry.
- Experience in customer service, preferably with BPO experience and shifting schedules.
- Call centre experience within the insurance and/or banking industry, including billing experience and increasing level of responsibility.
- Some experience in service industry in a similar role, including some customer service or technical support call centre voice experience within the insurance and/or banking industry.
- Tertiary Degree or equivalent combination of education and work experience.
Benefits
- Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
- Travel Frequency: Infrequent (approximately 1-4 trips annually)
- Global Disclaimer: The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties.
Job title
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Experience level
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Not specified
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