Auto Claims Team Manager at Zurich leading a team in handling commercial property/casualty claims. Focused on performance and operational improvements in a hybrid work model.
About the role
- Talent Manager enhancing employee retention and career development across XCEL’s nationwide operations in NDT and petrochemical sectors. Frequent travel required to connect with teams and support workforce strategies.
Responsibilities
- Build strong relationships with employees across multiple sites, traveling regularly to meet teams face-to-face
- Conduct stay interviews and pulse check-ins to identify morale or retention concerns
- Collaborate with leadership to develop retention strategies and initiatives tailored to field operations
- Support employee recognition, engagement, and wellness programs across XCEL locations
- Partner with employees and managers to establish clear career paths and development plans, including certification or progression opportunities in NDT and related fields
- Identify training needs and coordinate with Safety, Quality, and Operations leadership to ensure ongoing skill development
- Work with management to understand staffing needs and support recruiting strategies
- Participate in the onboarding of new hires to help ensure a smooth transition and strong start
- Promote XCEL as an employer of choice within the industry, supporting career fairs, training programs, and outreach efforts
- Travel frequently (approximately 75%) to all XCEL job sites and offices
Requirements
- Bachelor’s degree in Human Resources, Business, or a related field (or equivalent experience)
- 5+ years of HR, talent management, or employee engagement experience—preferably in NDT, pipeline integrity, power generation, petrochemical, or similar industrial environments
- Understanding of field operations and workforce challenges in service-based industries is highly beneficial
- Proven success improving employee retention and engagement
- Excellent communication, listening, and relationship-building skills
- Comfortable with heavy travel and working across multiple regions
- Passion for people development, problem solving, and culture building.
Benefits
- Wellness programs
- Employee recognition and engagement programs
- Professional development opportunities
Job title
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Experience level
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Degree requirement
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