Manager overseeing operations and team in sustainable seminar houses in Berlin. Responsible for service quality, budgeting, and team training.
About the role
- Junior IT Service Manager seeking to deliver reliable IT services by collaborating with customers and internal teams. Join an innovative company in Bremen.
Responsibilities
- You act as the link between our customers and our delivery teams (servers, network, AD, clients, service desk, SAP AMS, cloud, etc.)
- You are responsible for ensuring that contractual service commitments to these customers are met
- From the proposal process, through project phases, to operational services: you coordinate all customer requirements and manage the involved internal and external units
- You also monitor the customer's SLAs and KPIs and prepare reports and analyses
- You define and optimize ITIL processes and align them with the customers
- You also manage the escalation process for the services you are responsible for
Requirements
- You have a degree (e.g. business informatics) or a completed IT vocational training
- You are passionate about the IT world, follow the latest developments and trends, and ideally have basic technical knowledge in IT infrastructures
- You enjoy building and maintaining customer relationships and convince others with an open, communicative and confident manner
- You are not afraid to take on responsible tasks and have strong organizational skills
- You remain calm under stress and during escalations and always keep the customer-focused resolution of the problem in mind
- Very good German skills (C1 level) and good English skills (B2 level) complete your profile.
Benefits
- Welcoming culture: an open, cooperative working atmosphere and the opportunity to work in an approachable and motivated team
- Flexibility that suits you: flexible working hours, part-time models, sabbaticals
- Mobile work: the possibility and equipment for remote/mobile working
- Career & development: individual training opportunities and support for studies
- Stay healthy & active: Hansefit & online programs, company bike (JobRad), health days, vaccination appointments
- Family-friendly: subsidy for childcare costs
- Top equipment: choice of technical equipment, modern offices with ergonomic workstations
- Corporate benefits: discounts from numerous providers
- Future & cohesion: company pension plan, free drinks, fresh fruit basket and many company and team events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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