Governance & Risk Lead at Chain IQ responsible for S2C and P2P service delivery excellence. Collaborating closely with internal teams to manage risks and ensure quality compliance.
About the role
- Senior IT Service Manager overseeing SLA compliance and strategic development with clients. Engaging in project management and leading service delivery initiatives at DATAGROUP.
Responsibilities
- Monitoring SLAs and KPIs for our customers
- Creating work packages and conducting workshops within our service catalog
- Tracking implementations and providing organizational support for projects
- Strategic development in collaboration with the customer
- Participating in CAB meetings
- Preparing reports and analyses, supporting invoice preparation
- Staff deployment planning in your area
- Developing employees within the departments
- Preparing offers in coordination with the departments
- Preparing and actively participating in pre-sales meetings
- Supporting tenders and creating references
Requirements
- Successfully completed degree in (business) computer science or vocational training in an IT-related field
- (Several years of) experience in IT Service Management and Project Management
- Experience creating technical documentation, reports and PowerPoint presentations
- Confident use of ticketing systems
- Strong analytical thinking as well as a structured and independent working style
- Professional and confident demeanor
- Strong service and results orientation
- Organizational talent
- High communication and teamwork skills, including at C-level
- Very good German and good English skills, both written and spoken
Benefits
- Flexible working hours and remote work for optimal work-life balance
- 30 days of vacation per year plus additional days off on 24/12 and 31/12/2025
- Annual salary and bonus reviews
- Employer-funded company pension scheme
- Flat hierarchies with a casual culture and short decision-making paths
- MacBook or Windows laptop and iPhone with Dual-SIM
- Permanent contract at a future-oriented IT company
- Individual development through our career model, structured training catalog & regular development reviews
- Company car for private use – available as an electric vehicle
- State-of-the-art offices with ergonomic workstations in a central location with direct public transport connections
- Free parking nearby
- Contribution to leasing payments
- Experience days at Mainz 05 stadium, summer party, bowling, online quiz & more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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