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Hybrid Systems and Communication Specialist

at Patriot Growth Insurance Services, LLC
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Posted last month

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About the role

  • Utilize PRA/Patriot required systems such as Keeper, One Drive, BenefitPoint, etc.
  • Implement and build clients on Employee Navigator or other benefit administration systems (Paycom, ADP WFN).
  • Test build-outs prior to launch and establish data exchanges (EDI, 834edi, API) with carriers and vendors.
  • Complete renewal processes and maintain records of enrollments/eligibility on Employee Navigator or other systems.
  • Process open enrollment eligibility records with carriers and vendors.
  • Update enrollment materials, plan documents, SAR, links, and other employee-facing materials.
  • Organize and assist with year-round enrollment efforts, including QLEs, EOIs, COBRA, and other eligibility action items.
  • Resolve enrollment errors and discrepancy/error reports from clients, carriers, and vendors.
  • Provide reconciliation and audit services in tandem with the Account Management team.
  • Assist clients' HR teams with the use of Employee Navigator and provide training and system demos.
  • Manage the eligibility mailbox and access carrier portals to ensure timely client eligibility.
  • Maintain a legal system of record for eligibility action items.
  • Manage deduction reports and coordinate with third-party enrollment vendors as necessary.
  • Develop micro-sites and work with EB leadership to set priorities and manage workflow.
  • Maintain up-to-date workflow logs and update benefits information on agency management systems.
  • Stay informed about industry trends, new product/program developments, coverages, and legislation.
  • Interact effectively with internal partners, clients, and carriers to ensure timely responses to outstanding issues.

Requirements

  • 2+ years of experience in a similar position.
  • Strong technical skills and experience with benefit administration systems.
  • High school diploma or equivalent; a college degree is a plus.
  • Strong written and verbal communication skills.
  • Proficiency with Microsoft Office Suite and other standard office software.
  • Experience with PRA/Patriot systems such as Keeper, One Drive, BenefitPoint.
  • Experience implementing and building clients on Employee Navigator, Paycom, or ADP WFN.
  • Experience with data exchanges (EDI, 834edi, API) and carrier/vendor portals.
  • Experience with renewals, open enrollment, COBRA, EOIs, QLEs, and eligibility actions.
  • Authorized to work in the U.S. without sponsorship.

Benefits

  • In addition to a competitive salary, we provide a comprehensive health and welfare program to employees, family members and domestic partners.
  • Employees are eligible for benefits coverage the first of the month following 30 days of employment.
  • Medical, Dental, and Vision Benefits
  • Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
  • Company paid Short-Term Disability, Long-Term Disability and Group Term Life
  • Company paid Employee Assistance Program
  • Paid Parental Leave
  • Paid holidays
  • Personalized PTO
  • 401 (k)

Job title

Systems and Communication Specialist

Job type

Full Time

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

HybridSouthlakeUnited States

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