Provide support to clients through various communication channels, ensuring smooth operation of software systems. Work with a dynamic team to enhance service delivery.
About the role
- Support Technician responsible for troubleshooting and maintaining the Fire Station Alerting System at PURVIS Systems. Seeking a motivated individual with IT support experience and critical thinking skills.
Responsibilities
- Be responsible for the troubleshooting, maintenance, and repair of the Fire Station Alerting System.
- Work independently and as part of a team.
- Strong troubleshooting and critical thinking skills, attention to detail.
- Conduct system checkouts and device setups in preparation for shipping to customers.
- On-call troubleshooting, escalating, and working with Tier2 when required.
Requirements
- 2+ years of work-related experience in the field of IT Support, preferred.
- Associate’s Degree or higher in Information Technology, Computer Science or related field.
- Possess a technical school or apprenticeship program in related field of electrical or electronic support must have a minimum of 2-3 years of work-related experience.
- Knowledge of and experience in configuring desktop and laptop computers with Windows 7 and 10.
- Must have working knowledge of standard network protocols.
- Candidate must demonstrate experience in system deployments.
- Knowledge of troubleshooting hardware related issues remotely, such as working with customers and subcontractors to troubleshoot and test installed IP configured devices, wiring issues and/or software configuration related issues.
Benefits
- The PURVIS Team values the health and financial security of every employee.
- Comprehensive package of group benefit programs.
- Enrollment options intended to offer flexibility.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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