Hybrid Support Specialist

at Oakland Community Health Network

• Job title: Support Specialist
• Job type: Part Time
• Experience level: Mid level, Senior
• Salary: $21 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Troy, United States

About the role

• Provide clerical, data, and technical support to Clinical Practice teams at Oakland Community Health Network; manage records, reports, audits, and presentations.

Responsibilities

• Provide clerical, data, and information related technical support to Team Manager/Department Director and members of the assigned team
• Effectively utilize multiple applications to access and extract data for analysis by Clinical Practice Team members
• Serve as backup to other Support Specialists and Administrative Assistants
• Establish and maintain administrative procedures, files, and records for respective team
• Perform complex clerical assignments such as developing forms, establishing and maintaining appropriate databases, and preparing PowerPoint presentations
• Conduct research as required for Team Manager/Department Director and team members
• Develop new and special report formats as required
• Answer phones and respond to general inquiries regarding departmental policies and procedures
• Work with team members to collect data and prepare for accreditation audits and compile data and prepare reports
• Perform additional duties as assigned

Requirements

• High School Diploma or GED
• Minimum of four (4) years related clerical or technical support experience
• Related coursework at a business school, college or university may be substituted for up to two (2) years’ experience
• Demonstrated high level of proficiency with Word, Excel, database, and other relevant software programs
• Experience working with data for continuous quality improvement projects and accreditation (NCQA) and external audits
• Demonstrated high level of interpersonal skills both in direct personal interactions and on the telephone
• Demonstrated high level of oral and written communication skills
• Demonstrated ability to handle a high volume of relatively complex assignments accurately and timely
• Demonstrated organizational skills needed to establish office procedures and maintain files and records
• Must have available means of transportation to and from OCHN and for required offsite meetings or site visits
• Must be available for meetings and events which may occur outside of standard office hours

Benefits

• Hybrid (onsite/remote) work schedule available
• OCHN is committed to building a diverse team and fostering an inclusive and equitable culture