About the role

  • Provide clerical, data, and information related technical support to Team Manager/Department Director and members of the assigned team
  • Effectively utilize multiple applications to access and extract data for analysis by Clinical Practice Team members
  • Serve as backup to other Support Specialists and Administrative Assistants
  • Establish and maintain administrative procedures, files, and records for respective team
  • Perform complex clerical assignments such as developing forms, establishing and maintaining appropriate databases, and preparing PowerPoint presentations
  • Conduct research as required for Team Manager/Department Director and team members
  • Develop new and special report formats as required
  • Answer phones and respond to general inquiries regarding departmental policies and procedures
  • Work with team members to collect data and prepare for accreditation audits and compile data and prepare reports
  • Perform additional duties as assigned

Requirements

  • High School Diploma or GED
  • Minimum of four (4) years related clerical or technical support experience
  • Related coursework at a business school, college or university may be substituted for up to two (2) years’ experience
  • Demonstrated high level of proficiency with Word, Excel, database, and other relevant software programs
  • Experience working with data for continuous quality improvement projects and accreditation (NCQA) and external audits
  • Demonstrated high level of interpersonal skills both in direct personal interactions and on the telephone
  • Demonstrated high level of oral and written communication skills
  • Demonstrated ability to handle a high volume of relatively complex assignments accurately and timely
  • Demonstrated organizational skills needed to establish office procedures and maintain files and records
  • Must have available means of transportation to and from OCHN and for required offsite meetings or site visits
  • Must be available for meetings and events which may occur outside of standard office hours

Benefits

  • Hybrid (onsite/remote) work schedule available
  • OCHN is committed to building a diverse team and fostering an inclusive and equitable culture

Job title

Support Specialist

Job type

Experience level

Mid levelSenior

Salary

$21 per hour

Degree requirement

High School Diploma

Location requirements

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