Provide clerical, data, and information related technical support to Team Manager/Department Director and members of the assigned team
Effectively utilize multiple applications to access and extract data for analysis by Clinical Practice Team members
Serve as backup to other Support Specialists and Administrative Assistants
Establish and maintain administrative procedures, files, and records for respective team
Perform complex clerical assignments such as developing forms, establishing and maintaining appropriate databases, and preparing PowerPoint presentations
Conduct research as required for Team Manager/Department Director and team members
Develop new and special report formats as required
Answer phones and respond to general inquiries regarding departmental policies and procedures
Work with team members to collect data and prepare for accreditation audits and compile data and prepare reports
Perform additional duties as assigned
Requirements
High School Diploma or GED
Minimum of four (4) years related clerical or technical support experience
Related coursework at a business school, college or university may be substituted for up to two (2) years’ experience
Demonstrated high level of proficiency with Word, Excel, database, and other relevant software programs
Experience working with data for continuous quality improvement projects and accreditation (NCQA) and external audits
Demonstrated high level of interpersonal skills both in direct personal interactions and on the telephone
Demonstrated high level of oral and written communication skills
Demonstrated ability to handle a high volume of relatively complex assignments accurately and timely
Demonstrated organizational skills needed to establish office procedures and maintain files and records
Must have available means of transportation to and from OCHN and for required offsite meetings or site visits
Must be available for meetings and events which may occur outside of standard office hours
Benefits
Hybrid (onsite/remote) work schedule available
OCHN is committed to building a diverse team and fostering an inclusive and equitable culture
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