Customer Care Associate at Vericel providing support for commercial operations in regenerative medicine. Ensure timely processing of product orders with exceptional customer service and cross - functional collaboration.
About the role
- Provide clerical, data, and technical support to Clinical Practice teams at Oakland Community Health Network; manage records, reports, audits, and presentations.
Responsibilities
- Provide clerical, data, and information related technical support to Team Manager/Department Director and members of the assigned team
- Effectively utilize multiple applications to access and extract data for analysis by Clinical Practice Team members
- Serve as backup to other Support Specialists and Administrative Assistants
- Establish and maintain administrative procedures, files, and records for respective team
- Perform complex clerical assignments such as developing forms, establishing and maintaining appropriate databases, and preparing PowerPoint presentations
- Conduct research as required for Team Manager/Department Director and team members
- Develop new and special report formats as required
- Answer phones and respond to general inquiries regarding departmental policies and procedures
- Work with team members to collect data and prepare for accreditation audits and compile data and prepare reports
- Perform additional duties as assigned
Requirements
- High School Diploma or GED
- Minimum of four (4) years related clerical or technical support experience
- Related coursework at a business school, college or university may be substituted for up to two (2) years’ experience
- Demonstrated high level of proficiency with Word, Excel, database, and other relevant software programs
- Experience working with data for continuous quality improvement projects and accreditation (NCQA) and external audits
- Demonstrated high level of interpersonal skills both in direct personal interactions and on the telephone
- Demonstrated high level of oral and written communication skills
- Demonstrated ability to handle a high volume of relatively complex assignments accurately and timely
- Demonstrated organizational skills needed to establish office procedures and maintain files and records
- Must have available means of transportation to and from OCHN and for required offsite meetings or site visits
- Must be available for meetings and events which may occur outside of standard office hours
Benefits
- Hybrid (onsite/remote) work schedule available
- OCHN is committed to building a diverse team and fostering an inclusive and equitable culture
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