Customer Service Representative responsible for assisting clients with their health insurance inquiries via telephone. Ensuring excellence in service and compliance with regulations while documenting all interactions.
OG
Hybrid Support Specialist, ERP
Posted 3 months ago
About the role
- ERP Support Specialist managing customer inquiries in ERP software and performing technical troubleshooting. Collaborating with teams and contributing to software development improvements.
Responsibilities
- Customer support for ERP software
- Problem diagnosis, including via remote maintenance
- Recording and documentation of all cases in the ticketing system
- Classification and handling of incoming requests
- Analysis, assessment and escalation of inquiries
- Independent handling and resolution of 2nd/3rd level support tickets
- Participation in the strategic further development of the company software, taking organizational and economic aspects into account
Requirements
- Strong interpersonal skills, ability to work in a team and good communication skills
- Technical understanding of data and structures in complex systems
- Interest in the latest IT developments and standards
- Ideally, experience supporting complex or technically detailed software
- Strengths in documentation
- Database knowledge of Microsoft SQL Server and/or Oracle Database Server is an advantage
- Proficiency with MS Office (especially Outlook, Word and Excel)
- Enjoy working with CRM and ticketing systems
- Committed, motivated, responsible and a true team player
Benefits
- Permanent employment with high flexibility regarding working hours and location to support your work–life balance
- Mentorship program and individual onboarding plan for new employees
- Personal training and development opportunities
- A responsible and exciting work environment with varied tasks within a dedicated team
- Very good working atmosphere with friendly colleagues
- Company and team events, fitness facilities in the main building
- Referral bonuses for employee recruitment
- Ergonomic workstations (adjustable desks, option to work sitting or standing) with modern equipment
- Central location with good transport links
- Capital-forming benefits (available from the first month of employment)
- Flat hierarchies and short decision-making paths / informal ‘du’ culture
- Family-like working environment
- Training on professional and personal topics
- Company bikes
- Company parking / bicycle parking spaces
- Holiday and Christmas bonuses
- Sodexo card
- Bonus schemes
- Table football / fruit baskets / cafeteria (no meals provided)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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