Head of Customer Service managing order execution from Singapore hub. Leading order management for affiliates and ensuring customer service excellence across APAC region.
OG
Hybrid Support Specialist, ERP
Posted 6 months ago
About the role
- ERP Support Specialist managing customer inquiries in ERP software and performing technical troubleshooting. Collaborating with teams and contributing to software development improvements.
Responsibilities
- Customer support for ERP software
- Problem diagnosis, including via remote maintenance
- Recording and documentation of all cases in the ticketing system
- Classification and handling of incoming requests
- Analysis, assessment and escalation of inquiries
- Independent handling and resolution of 2nd/3rd level support tickets
- Participation in the strategic further development of the company software, taking organizational and economic aspects into account
Requirements
- Strong interpersonal skills, ability to work in a team and good communication skills
- Technical understanding of data and structures in complex systems
- Interest in the latest IT developments and standards
- Ideally, experience supporting complex or technically detailed software
- Strengths in documentation
- Database knowledge of Microsoft SQL Server and/or Oracle Database Server is an advantage
- Proficiency with MS Office (especially Outlook, Word and Excel)
- Enjoy working with CRM and ticketing systems
- Committed, motivated, responsible and a true team player
Benefits
- Permanent employment with high flexibility regarding working hours and location to support your work–life balance
- Mentorship program and individual onboarding plan for new employees
- Personal training and development opportunities
- A responsible and exciting work environment with varied tasks within a dedicated team
- Very good working atmosphere with friendly colleagues
- Company and team events, fitness facilities in the main building
- Referral bonuses for employee recruitment
- Ergonomic workstations (adjustable desks, option to work sitting or standing) with modern equipment
- Central location with good transport links
- Capital-forming benefits (available from the first month of employment)
- Flat hierarchies and short decision-making paths / informal ‘du’ culture
- Family-like working environment
- Training on professional and personal topics
- Company bikes
- Company parking / bicycle parking spaces
- Holiday and Christmas bonuses
- Sodexo card
- Bonus schemes
- Table football / fruit baskets / cafeteria (no meals provided)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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