Live Operations Specialist handling real - time operational emergencies at a travel tech startup. Supporting driver coordination, customer communication, and incident documentation in a dynamic environment.
BI
Hybrid Support Operations Specialist – Product & Technical Escalations, German/French
Posted 4 months ago
About the role
- Support Operations Specialist managing Tier 2 product and technical escalations at Bumble. Troubleshooting issues and ensuring a seamless member experience in a global customer experience team.
Responsibilities
- Manage Tier 2 (T2) product and technical escalations with accuracy, empathy, and efficiency.
- Troubleshoot issues, investigate bugs, and communicate updates clearly to members and internal stakeholders.
- Collaborate closely with Product and Engineering teams to drive bug fixes and feature improvements.
- Identify recurring technical pain points and propose improvements to support tools and workflows.
- Maintain deep awareness of product features, launches, and experiments to provide informed, up-to-date support.
- Contribute to internal knowledge-sharing, SOPs, and training resources.
- Support process refinement and pilot projects that enhance the overall support experience.
Requirements
- 2+ years of experience in customer service, support operations, or escalation management.
- Proven experience handling technical or product-related escalations in a digital or SaaS environment.
- Fluency in English and German or French (additional fluency in Spanish or Portuguese is a plus).
- Proficiency with Zendesk and familiarity with JIRA or similar case management tools.
- Excellent written and verbal communication skills — able to simplify technical issues for non-technical audiences.
- Strong analytical and troubleshooting abilities, with comfort navigating ambiguity.
- Experience working in a fast-paced, global, or startup environment.
- Passion for Bumble’s mission and values, and empathy for our diverse member community.
Benefits
- Maven Fertility
- We offer a $10,000 lifetime benefit opportunity to all employees and their partners around the world. This benefit can be used to support your reproductive journey - from abortion care and related travel costs to fertility treatment, egg-freezing, adoption, surrogacy, and more.
- Family & compassionate paid leave
- Family leave to support you and your loved ones when needed (including victims of domestic abuse or violent crime).
- 26 weeks parental leave
- 26 weeks paid leave for the primary caregiver following the birth, adoption, surrogacy or foster care of a child. The secondary caregiver will also receive 26 weeks paid leave after 1 year of employment.
- Unlimited paid time off
- Take the time you need when you need it.
- Company-wide week off
- Once a year, we have a company-wide week off (some teams need to continue working, and they will be offered alternative time off instead).
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Operations Manager at Liberty Tire Recycling managing production schedules and ensuring efficient operations. Overseeing staffing and working closely with regional leadership to achieve operational excellence.
Executive Operations Coordinator at Zippertubing supporting daily operations and special projects in a manufacturing environment. Requires collaboration with various departments and executive support.
Data Operations Specialist in data analytics to enhance project execution and bridge communication between teams. Focused on improving data governance and operational efficiency.
Proposal Associate Consultant optimizing RFP processes for life sciences. Leading presales and sales enablement content development at Beghou Consulting.
Analyst managing onboarding and operational processes for structured credits at financial institution. Ensuring compliance and effective implementation of financial operations during credit lifecycle.
Marketing and Sales Operations at ODILO ensuring optimized CRM processes and growth strategies. Collaborating with cross - functional teams to enhance marketing automation and demand generation effectively.
KD
Instrument Management Technical Assistant responsible for preparing surgical instruments and ensuring logistics in a modern hospital setting focused on teamwork.
Operations Lead managing daily mailroom operations and process improvements at ING. Focused on team leadership, quality assurance, and client relationships.
Senior Operations Manager overseeing managers and support staff for Ocean Marine clients. Collaborating across teams to drive performance and manage business objectives while fostering a high - performance culture.