Hybrid Support Engineer

at L3Harris Technologies

• Job title: Support Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Tewkesbury, United Kingdom

About the role

• Support Engineer providing technical assistance and support for electronic, IT, and Radio Frequency systems. Involved in installation, commissioning, documentation, and customer training.

Responsibilities

• Assist with the support, design, installation, configuration and commissioning of Systems, as well as Electronic, Radio Frequency, and IT Sub-Systems in a networked environment
• Take responsibility for aspects of commissioning, delivery and deployment of ICI EMEA products/systems and upgrades, including taking part in the Factory and System Acceptance, as well as providing technical assistance during the deployment phase
• Provide technical support and assistance for customer delivery projects and deployed systems
• Undertake site visits for existing customers both overseas and in the UK, during which you will be expected to provide the customer with product/system support
• Prepare documentation/training material and assist with customer training both overseas and in the UK
• Offer support to other functional areas where their technical expertise is relevant, including supplying technical documentation to support bid preparations, offering advice/guidance to support technical decision making on specific projects
• Provide input to the overall design of Intelligence and Cyber EMEA products
• Build close customer relationships to understand their future requirements, facilitating future business opportunities
• Contribute to the continuous improvement of company systems/products by understanding the customer’s needs and wants
• Undertake any other reasonable duties as required by management
• Proactively support company compliance to Health and Safety legislation through adherence to company polices, processes and practices
• Ensure that all business activity is conducted in line with company values, policies and ethics codes of conduct

Requirements

• 5 Years+ experience working in a practical IT, Systems or Radio Frequency role
• Exceptional standard of technical and computer literacy
• Understanding of system integration of multiple sub-systems and devices
• Understanding of Radio Frequency and Data communications systems
• Excellent practical and problem solving skills
• Competent in the administration of Windows Active Directory (AD), including managing servers, user accounts, security policies, and implementation of Group Policy
• Experienced in the administration of networking equipment, such as CISCO switches and routers
• Excellent interpersonal skills, to develop effective partnerships and relationships in a multi-discipline environment
• Strong team player who is flexible, adaptable, and able to multi-task
• Good presentation skills
• Self-motivated learner who must be able to identify their own training requirements, and have the willingness to be involved in activities outside of their immediate area of expertise, learning new skills on the job
• Visit customer sites both overseas and in the UK, for system delivery and support activities

Benefits

• Hybrid working where possible, three days onsite per week
• Half day finish on a Friday
• 25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days
• Private medical insurance with optional family cover
• Pension scheme of up to 7% employer contribution
• Life Assurance 4x salary (flexible up to 10x)
• Group income protection
• Flexible opt-in extras such as a health care cash plan, dental insurance, gym membership, critical illness cover and cycle to work scheme
• Employee assistance program providing mental health and wellbeing support
• Professional membership reimbursement (discretionary)