MI
MinsaitTécnico de Suporte, Júnior
Técnico de Suporte JR providing IT support solutions at Minsait, enhancing innovation and efficiency.
About the role
- Provide first-line support for all Bizzdesign solutions.
- Log and track all customer requests and interactions in our help desk system.
- Offer introductory guidance, such as explaining product manuals or key features.
- Troubleshoot issues and follow up with customers via email, chat, or phone.
- Escalate unresolved requests to internal teams or the Product team when needed.
- Keep customers informed with accurate and timely updates on open cases.
- Use and contribute to our Knowledge Base to accelerate resolutions and share expertise.
- Support continuous improvement by conducting post-mortems when requested.
Requirements
- Experience in a customer-facing support role
- Fluent in English and communicate clearly and confidently
- Degree in IT, Computer Science, or a related field
- Skilled at diagnosing and troubleshooting technical issues
- Solid understanding of computer systems and software
- Familiar with help desk tools like Zendesk, Jira, or Salesforce
- Natural problem-solver, organized, and always eager to learn new technologies
Benefits
- Competitive Pay & Bonuses
- 20 vacation days. Plus, you’ll earn 1 extra day every year you’re with us (up to 25 days).
- Comprehensive health insurance and 14 days of sick leave to keep you covered.
- Possibility to work up to 6 weeks per year outside Singapore.
- A Vibrant Office in a prime location on Orchard Road
- Supportive, collaborative team culture
- Your opportunity to join Support in a global SaaS company, shaping product excellence at scale.
- Work with an international and diverse group of colleagues
- Your input is valued, regardless of role or tenure
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
MI
MinsaitSupport Technician – Junior
Support Technician for Minsait handling IT systems and user support. Involved in innovative projects in a hybrid environment in Aracaju, Brasil.
MI
MinsaitTécnico de Suporte JR
IT Support Technician at Minsait connecting innovation and efficiency in essential sectors. Providing technical assistance and support for IT systems and tools in a hybrid environment.
Technical Support Engineer serving as the technical point of contact for Cloudflare’s Developer and Media Platform products. Troubleshooting and resolving technical issues for developers and businesses.
IS
ImageEngine by ScientiaMobileTechnical Support, Data & Render Operator
Technical Support role in a renowned VFX studio maintaining data and render operations. Entry - level position managing system performance and assisting production teams.
Technical Support Engineer at PPG focusing on building and corrosion expertise. Supporting client needs and technical training while collaborating with sales teams in a hybrid role.
TI
Trimble Inc.Mechanical-Electrical Estimating Specialist
Customer Support Specialist providing technical support for MEP estimating software to construction clients. Develop expertise in software and resolve complex support issues.
Loan Support Analyst handling Commercial Loan documents based in Pittsburgh, PA, or Dallas, TX, or Cincinnati, OH. Reviewing and ensuring all required documents are received and accurately executed.
JE
JOTELULU EspañaIT Support Engineer
IT Support Engineer providing exceptional technical support and assistance for cloud services. Collaborating with partners to ensure satisfaction and effective onboarding in a dynamic environment.
CO
ContentsquareIT Support Engineer
IT Support Engineer providing first - line technical support globally for Contentsquare. Managing hardware and software issues, onboarding processes, and IT inventory for US operations.