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Hybrid Strategic Account Executive

at PagerDuty
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Posted 3 weeks ago

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About the role

  • Position PagerDuty’s value by emphasizing the strategic impact and business outcomes our products can deliver for both new customers and existing accounts.
  • Identify and align with stakeholders' big problems and strategic goals within new and existing accounts, effectively communicating how PagerDuty can drive their success.
  • Develop and execute strategic plans to grow accounts by anticipating customer needs, responding to industry trends, and staying ahead of competitive dynamics.
  • Build long-term strategies for account growth, focusing on deepening relationships with existing customers while driving new business through tailored solutions.
  • Establish and nurture genuine, consultative relationships with new prospects and existing customers to foster long-term partnerships.
  • Drive complex, multi-product sales cycles that span net-new business acquisition and account expansion within the Global 500 segment.
  • Conduct executive-level discussions (SVP and above) to align on strategic initiatives and garner support for new business opportunities.
  • Deliver compelling, customized presentations, showcasing PagerDuty’s solutions and aligning with customer needs and interests while building credibility and trust in each interaction.
  • Foster collaboration between the sales team and existing customers to ensure our solutions align with their broader strategic vision.
  • Ensure accurate forecasting, effective pipeline management, and consistent execution across new business and existing accounts.
  • Engage internal resources—such as marketing, alliances, and BDR teams—proactively to support prospecting efforts and advance sales cycles in new and existing accounts.
  • Follow through on commitments, ensuring that solutions are delivered and customer needs are met. This will ultimately contribute to PagerDuty’s long-term success.
  • Document key sales activities, including qualification details, next steps, and value propositions using sales methodologies (e.g., MEDDICC, COM Framework).

Requirements

  • 10+ years of field sales experience with a strong software/SaaS sales background.
  • 6+ of experience expanding existing accounts and developing new business within enterprise accounts.
  • Proven success in Strategic Account Management with Fortune 500 companies.
  • Experience selling to C-level executives, with the ability to navigate complex organizational structures.
  • Experience in multi-product selling environments.
  • Ability to travel approximately 30%.

Benefits

  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan*
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

Job title

Strategic Account Executive

Job type

Full Time

Experience level

SeniorLead

Salary

$160,000 - $185,000 per year

Degree requirement

Bachelor's Degree

Location requirements

HybridSan FranciscoUnited States

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