Strategic Account Executive driving sales growth and customer value for PagerDuty solutions. Building relationships and leveraging multi-product offerings in enterprise environments for Global 500 accounts.
Responsibilities
Position PagerDuty’s value by emphasizing the strategic impact and business outcomes our products can deliver for both new customers and existing accounts.
Identify and align with stakeholders' big problems and strategic goals within new and existing accounts, effectively communicating how PagerDuty can drive their success.
Develop and execute strategic plans to grow accounts by anticipating customer needs, responding to industry trends, and staying ahead of competitive dynamics.
Build long-term strategies for account growth, focusing on deepening relationships with existing customers while driving new business through tailored solutions.
Establish and nurture genuine, consultative relationships with new prospects and existing customers to foster long-term partnerships.
Drive complex, multi-product sales cycles that span net-new business acquisition and account expansion within the Global 500 segment.
Conduct executive-level discussions (SVP and above) to align on strategic initiatives and garner support for new business opportunities.
Deliver compelling, customized presentations, showcasing PagerDuty’s solutions and aligning with customer needs and interests while building credibility and trust in each interaction.
Foster collaboration between the sales team and existing customers to ensure our solutions align with their broader strategic vision.
Ensure accurate forecasting, effective pipeline management, and consistent execution across new business and existing accounts.
Engage internal resources—such as marketing, alliances, and BDR teams—proactively to support prospecting efforts and advance sales cycles in new and existing accounts.
Follow through on commitments, ensuring that solutions are delivered and customer needs are met. This will ultimately contribute to PagerDuty’s long-term success.
Document key sales activities, including qualification details, next steps, and value propositions using sales methodologies (e.g., MEDDICC, COM Framework).
Requirements
10+ years of field sales experience with a strong software/SaaS sales background.
6+ of experience expanding existing accounts and developing new business within enterprise accounts.
Proven success in Strategic Account Management with Fortune 500 companies.
Experience selling to C-level executives, with the ability to navigate complex organizational structures.
Experience in multi-product selling environments.
Ability to travel approximately 30%.
Benefits
Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
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