Contact Us

Hybrid Strategic Account Director

at DS Smith
Visit DS Smith websiteVisit DS Smith LinkedIn

Posted last month

Apply now

About the role

  • Drive customer retention, profitable sales and have strategic discussions with customer teams on supply chain, technical and quality, TCO savings, innovations including strategic business cases and investment topics
  • Deliver sales growth through proactively managing the account to keep incumbent business and avoid sales leakage; lead and win new product allocations, working with all internal key senior stakeholders - mobilising the organization to win through established tendering and commercial activities (2-3yr cycles) with associated complex contract negotiations
  • Develop and monitor managerial goals, objectives and KPIs to assess the smooth functioning of all sectors (Sales, Supply Chain, Quality, Admin, Projects)
  • Deliver growth, MOVC and EBITDA improvement opportunities in the account, through a strong focus on business efficiencies and proactive financials analysis, ensuring excellence in margin management
  • Manage the continuous development and execution of the long/medium-term key account strategy: agree ‘three-year account plan’ for the account and ensure full alignment and execution with EMEA senior management stakeholders
  • Deliver, with the full EMEA account team, great customer satisfaction, loyalty and improved customer experience
  • Be the Voice of customer and lead the business in developing actions to improve
  • Drive the development of capable, lean and efficient Account team, both in the central hard line and in the extended dotted-line local network
  • Work with Local and Central EMEA divisional functions from different departments both internally and externally, ensuring that focus on this account is maintained, appropriate relationships developed and offers delivered, and that financial milestone delivery is achieved
  • Manage the continuous development and maintenance of high value opportunities, delivering against very high expectations in terms of supply, service and quality, whilst driving savings and innovation projects with pace
  • Strong contract knowledge and commercial experience

Requirements

  • Previous experience in customer business unit/large strategic account general management roles, with proven successful large & complex contract negotiations and good understanding of B2B Supply Chain, S&OP processes
  • High credibility, experience and demonstrated results from driving and managing growth and development and execution of account strategy
  • Strong commercial acumen and financially savvy, with the ability to grasp, analyse and initiate actions based on strong financial and commercial insights and understanding
  • Proven influencing and stakeholder management skills with a demonstrable track record of leading and embedding culture led change; effective communication skills and strong personal impact and integrity
  • Excellent general management skills and maturity to be the reconised leader of the Account of both direct line and matrixed dotted line teams
  • Demonstrable strategic business planning skills
  • A track record of effective management and leadership of a multi-cultural leadership team
  • High levels of resilience, drive and enthusiasm and a holistic and positive attitude that embodies the desire to manage, develop and work in an ambitious organisation
  • Super User level in Microsoft Office applications – particularly in PowerPoint and Excel (Pivots, V-lookups, etc.)
  • Fluent English, spoken and written. Local regional languages are an advantage
  • High flexibility required - must be willing to undertake occasional travel within Europe for on-site meetings

Job title

Strategic Account Director

Job type

Full Time

Experience level

Lead

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

HybridLondonUnited Kingdom

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job

Similar roles

Browse all Account Executive jobs
CMCJunior Sales Representative

Junior Sales Representative supporting the sales team in the construction reinforcement industry. Assisting with customer relations and identifying new sales opportunities locally while maintaining records in CRM.

Onsite Role
LaredoUnited StatesAccount Executive
OPL DigitalSales Executive

Sales Executive identifying and prospecting new clients to boost OPL Digital's growth. Developing personalized solutions and fostering relationships within the sales team and clients.

Hybrid Role
São PauloBrazilAccount Executive
Post CompanySales Executive, SME

Sales Executive for PostFinance handling a portfolio of business clients. Focusing on customer relationship management and developing sales strategies in the postal and package services sector.

Onsite Role
BuchsSwitzerlandAccount Executive