Strategic Account Director responsible for managing key global accounts at Pacvue, a leading eCommerce advertising software provider, ensuring client satisfaction and business growth.
Responsibilities
Own and grow the commercial relationship with global enterprise accounts by continuously demonstrating business value to key stakeholders, driving expansion opportunities, and being fully accountable for revenue performance and net revenue retention (NRR).
Develop and maintain strong relationships with key stakeholders within the client organizations.
Serve as the primary point of contact for global clients, understanding their needs, and ensuring their satisfaction.
Provide voice of the customer feedback to the Product Team and broader org.
Develop and implement strategic account plans to drive growth and achieve business objectives.
Identify opportunities for business development and create tailored solutions to meet customer needs.
Proactively seek expansion opportunities within existing accounts.
Collaborate with internal teams to develop proposals, presentations, and pitches for expansion opportunities.
Support strategic account budget management, forecasting, and financial performance.
Ensure profitability and revenue growth through effective financial planning.
Stay informed about industry trends, competitive landscape, and market dynamics.
Provide insights and recommendations to clients based on market analysis.
Requirements
7 + years of experience in account management or sales within the CPG industry.
Proven track record of managing large, complex accounts on a global scale.
Excellent communication and interpersonal skills.
Strong strategic thinking and problem-solving abilities.
Financial acumen and ability to manage budgets and forecasts.
Leadership and management skills.
Ability to work in a fast-paced, dynamic environment.
Willingness to travel internationally as required.
Benefits
Be on the cutting edge - Pacvue is transforming the way brands and sellers win online.
Have fun – we have an energetic and passionate team with a joint mission to win and help our brands and sellers succeed.
Learn – from the best! Our team is full of talented people who want to help you learn, grow – providing you with mentorship, the industry’s best practices and thought leadership.
Grow fast – the eCommerce industry has grown fast in the past 2-3 years. Pacvue has grown even faster than most high-tech companies in the market.
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