Loan Support Analyst handling Commercial Loan documents based in Pittsburgh, PA, or Dallas, TX, or Cincinnati, OH. Reviewing and ensuring all required documents are received and accurately executed.
About the role
- Drive technical solutions to complex problems providing in-depth analysis and guidance to Snowflake customers and partners using the following methods of communication: email, web, and phone
- Adhere to response and resolution SLAs and escalation processes in order to ensure fast resolution of customer issues that exceed expectations
- Utilize the Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues
- Document known solutions to the internal and external knowledge base
- Report well-documented bugs and feature requests arising from customer submitted requests and work with Engineering toward a resolution.
- Proactively identify recommendations and lead global initiatives to improve product quality and customer experience
- Provide support coverage during holidays and weekends based on business needs
Requirements
- Bachelor’s or Master’s degree in Computer Science or equivalent discipline
- 8+ years experience in a Technical Support environment or a similar technical function in a customer-facing role
- Excellent writing and communication skills in English with attention to detail
- Ability to work in a highly collaborative environment across global teams
- Ability to train team members on data warehousing fundamentals and concepts
- Experience in configuring/troubleshooting one or more of the following drivers - ODBC, JDBC, Python Connector, NodeJS, Go, .Net, etc.
- Strong understanding of Amazon AWS Services such as S3, SQS, SNS, Lambda Functions, API Gateway, VPC, Route 53, and/or similar services in Microsoft Azure and Google Cloud Ecosystems
- Experience in Spark and Kafka concepts
- Experience in using third-party troubleshooting tools such as Wireshark, Fiddler, Process Monitor/Explorer, Linux performance tools, etc.
- Debugging/development experience in one or more of Python, Java, and Scala and knowledge of code maintenance on any of the Git repositories
- Experience in API Programming, e.g. REST API, Python API, SQL API, etc.
- Familiarity with at least one of the following: ETL/ELT, reporting tools such as AWS Glue, EMR, Azure Data Factory, Informatica, Matillion, Tableau, Fivetran, HVR etc.
- Experience in capturing and analyzing the tcpdumps, heap dump, and stack traces
- Familiarity with database related concepts and writing SQL queries
- Experience troubleshooting database connectivity issues/code
- Excellent ability to troubleshoot on a variety of operating systems (Windows, Mac, *Nix)
- Good understanding of the technical fundamentals of the Internet. You should have knowledge of internet protocols such as TCP/IP, HTTP/S, DNS as well as the ability to use diagnostic tools to troubleshoot connectivity issues
- Experience with Data Loading of File Formats such as CSV, Parquet, JSON etc
- Ability to reproduce and troubleshoot complex technical issues
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Job title
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Tech skills
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