MG
Mellon GroupCall Center Supervisor
Call Center Supervisor managing performance and operations of the team. Leading service delivery in an electronic transactions and telecommunication company.
BH
Hybrid Specialty Pharmacy Technician, Call Center
Posted last month
About the role
- Accurately input patient, insurance, and prescription information into the pharmacy system.
- Answer incoming calls and assist callers with non-clinical inquiries and pharmacy-related services.
- Resolve and ensure proper adjudication of claims and contact insurance companies for benefit investigation and coverage eligibility.
- Confirm patient benefits with insurance and determine required authorizations for prescribed therapy.
- Maintain new and existing patient profiles and enter new prescriptions into patient profiles.
- Contact patients to schedule medication deliveries and verify address information.
- Escalate clinical inquiries to pharmacists and grievances to supervisors.
- Ensure patient health information is preserved per HIPAA & PHI guidelines.
- Perform light physical tasks (stand periodically, move around campus) as required.
Requirements
- High School diploma or GED required.
- License Mass Registered Pharmacy Tech required.
- 1-3 years related work experience required.
- Previous data entry experience (minimum three months).
- Experience with computer systems, including web-based applications and Microsoft Office (Outlook, Word, Excel, PowerPoint, Access).
- Ability to communicate clearly in written and spoken English.
- PTCB certification (preferred).
- Specialty Pharmacy experience (preferred).
- Pharmacy data entry and PBM Billing experience (preferred).
- Ability to follow procedures, make routine decisions, and escalate when necessary.
- Ability to maintain patient health information per HIPAA & PHI guidelines.
- Influenza (flu) vaccination required as a condition of employment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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