Permit Analyst providing administrative support for applications at Sunshine Enterprise USA. Handling customer inquiries and processing permit requests with a detail - oriented approach.
About the role
- Learner Support Representative at Instructure assisting learners and consumers with support issues. Responsible for communicating complex policies and resolving inquiries across channels.
Responsibilities
- Serve as the first point of contact for consumer inquiries through phone, live chat, and support tickets
- Clearly and empathically explain complex policies, procedures, and technical steps
- Troubleshoot user issues and guide customers through our electronic systems
- Review and evaluate applications for completeness and compliance with guidelines
- Efficiently manage client inquiries through a web-based ticketing system
- Maintain accurate records and enter data across various platforms
- Collaborate with team members to resolve issues and share best practices
- Meet performance goals, including average handle time, schedule adherence, service quality, and first-call resolution.
- Proactively communicate updates and resolutions to key stakeholders
Requirements
- Strong customer service skills, with a background in high-volume support environments
- Excellent communication and active listening abilities
- Experience troubleshooting hardware and software issues
- Comfortable using technology to solve problems and help others
- Strong organizational and time management skills
- Able to work both independently and collaboratively
- Self-motivated with a proactive, solutions-oriented mindset
- Demonstrated ability to adapt to a fast-paced, constantly evolving environment
- A track record of accountability, ownership, and delivering on commitments
- Comfortable with remote tools and virtual collaboration platforms
- Fluent in English and Spanish
Benefits
- Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
- Generous time off, including local holidays
- Comprehensive wellness programs and mental health support
- Annual learning and development stipends to support your growth
- The technology and tools you need to do your best work
- Motivosity employee recognition program
- A culture rooted in inclusivity, support, and meaningful connection
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