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Hybrid Spanish Bilingual Technical Support Agent – 2nd Shift

at Instructure
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Posted 3 weeks ago

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About the role

  • Serve as the first point of contact for consumer inquiries through phone, live chat, and support tickets
  • Clearly and empathically explain complex policies, procedures, and technical steps
  • Troubleshoot user issues and guide customers through our electronic systems
  • Review and evaluate applications for completeness and compliance with guidelines
  • Efficiently manage client inquiries through a web-based ticketing system
  • Maintain accurate records and enter data across various platforms
  • Collaborate with team members to resolve issues and share best practices
  • Meet performance goals, including average handle time, schedule adherence, service quality, and first-call resolution.
  • Proactively communicate updates and resolutions to key stakeholders

Requirements

  • Strong customer service skills, with a background in high-volume support environments
  • Excellent communication and active listening abilities
  • Experience troubleshooting hardware and software issues
  • Comfortable using technology to solve problems and help others
  • Strong organizational and time management skills
  • Able to work both independently and collaboratively
  • Self-motivated with a proactive, solutions-oriented mindset
  • Demonstrated ability to adapt to a fast-paced, constantly evolving environment
  • A track record of accountability, ownership, and delivering on commitments
  • Comfortable with remote tools and virtual collaboration platforms
  • Fluent in English and Spanish

Benefits

  • Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
  • Generous time off, including local holidays
  • Comprehensive wellness programs and mental health support
  • Annual learning and development stipends to support your growth
  • The technology and tools you need to do your best work
  • Motivosity employee recognition program
  • A culture rooted in inclusivity, support, and meaningful connection

Job title

Spanish Bilingual Technical Support Agent – 2nd Shift

Job type

Full Time

Experience level

Mid levelSenior

Salary

HUF 6,885,000 per year

Degree requirement

High School Diploma

Location requirements

HybridBudapestHungary

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