Hybrid Spanish Bilingual Technical Support Agent – 2nd Shift

at Instructure

• Job title: Spanish Bilingual Technical Support Agent – 2nd Shift
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: HUF 6,885,000 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Budapest, Hungary

About the role

• Learner Support Representative at Instructure assisting learners and consumers with support issues. Responsible for communicating complex policies and resolving inquiries across channels.

Responsibilities

• Serve as the first point of contact for consumer inquiries through phone, live chat, and support tickets
• Clearly and empathically explain complex policies, procedures, and technical steps
• Troubleshoot user issues and guide customers through our electronic systems
• Review and evaluate applications for completeness and compliance with guidelines
• Efficiently manage client inquiries through a web-based ticketing system
• Maintain accurate records and enter data across various platforms
• Collaborate with team members to resolve issues and share best practices
• Meet performance goals, including average handle time, schedule adherence, service quality, and first-call resolution.
• Proactively communicate updates and resolutions to key stakeholders

Requirements

• Strong customer service skills, with a background in high-volume support environments
• Excellent communication and active listening abilities
• Experience troubleshooting hardware and software issues
• Comfortable using technology to solve problems and help others
• Strong organizational and time management skills
• Able to work both independently and collaboratively
• Self-motivated with a proactive, solutions-oriented mindset
• Demonstrated ability to adapt to a fast-paced, constantly evolving environment
• A track record of accountability, ownership, and delivering on commitments
• Comfortable with remote tools and virtual collaboration platforms
• Fluent in English and Spanish

Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
• Generous time off, including local holidays
• Comprehensive wellness programs and mental health support
• Annual learning and development stipends to support your growth
• The technology and tools you need to do your best work
• Motivosity employee recognition program
• A culture rooted in inclusivity, support, and meaningful connection