Contact Center Solutions Architect at ICBC responsible for designing and delivering Genesys Cloud solutions. Driving project delivery and ensuring customer goals align with strategic vision and best practices.
About the role
- Solutions Engineer providing technical support for F5's cybersecurity products and applications. Serving as a trusted advisor and collaborating with sales to enhance customer satisfaction.
Responsibilities
- Act as a trusted advisor providing technical expertise through Sales presentations, Solution designs, Solution demonstrations, and Proof of Concepts
- Provide solution designs, and systems engineering configurations
- Develop and Maintain a high level of technical knowledge of F5 product set, the relevant industry, and Sales aptitude
- Design differentiating solutions and articulate technical and business value of F5 Solutions against competitors.
- Participate in the development and support of content (presentations, WP’s, use cases…) for customers and partners
- Maintain knowledge of competitive landscape and share with peer group
- Champion a collaborative, team-based environment, sharing standard methodologies and success and building lasting relationships
Requirements
- 8+ years related industry experience in a dynamic high-tech environment with a BA/BS or equivalent work experience.
- 5+ year pre-sales experience
- System administrator skills with UNIX, Microsoft or application knowledge
- Solid grasp of LAN and WAN networking protocols and technologies, including switching, routing, and security (e.g., Layer 4-7, firewall, DDoS, etc)
- Industry trends and cycles
- Excellent written and oral interpersonal skills
- Excellent presentation skills.
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development opportunities
- Remote work options
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