About the role

Associate Solution Engineer joining Infobip's Solution Engineering division to learn solutions and support customers. Focused on technical documentation, customer training, and solution implementation.

Responsibilities

Develop a foundational understanding of customers’ businesses to identify which Infobip solutions and products best support their growth
Assist in designing new and innovative solutions aligned with customer business needs
Collect technical requirements and design simple technical solutions and service integration plans
Support the handling of technical and security questionnaires
Conduct engaging demos and proofs of concept (POCs)
Assist with scoping exercises and contribute to service quote estimations
Support the implementation of solutions for new and existing customers
Deliver clear, comprehensive technical documentation
Configure and implement Infobip solutions based on customer requirements
Conduct training and solution enablement sessions for SMB customers and document outcomes with meeting minutes and summaries
Contribute to internal initiatives, document best practices, and share knowledge through departmental communities of practice
Build understanding of local market requirements and trends
Continuously learn Infobip’s products and solutions, both technically and commercially, staying up to date with changes and upgrades

Degree in engineering, computer science, information technology, or a similar field
1 to 2 years of experience in a similar or related role
Strong interest in understanding business problems and customer needs, demonstrated through internships, university projects, case studies, or hackathons
Hands-on exposure to AI and LLM solutions, such as chatbots or agents, prompt engineering, basic retrieval-augmented generation (RAG), or API integrations, gained through academic or personal projects
Strong communication and collaboration skills across teams and stakeholders
Fluent in spoken and written in English and Italian
Solid problem-solving and troubleshooting skills with moderate guidance
Structured, detail-oriented, and reliable in a fast-paced environment
Curious and proactive learner with interest in customer needs, solution design, and industry trends

Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.