Hybrid Solution Support Engineer

Posted last month

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About the role

  • Support Solace clients to ensure they have a good experience and solve technical issues that might arise.
  • Deliver a superior customer experience
  • Improving our infrastructure tooling, observability, and automation
  • Resolving incidents
  • Handling service requests and provisioning by the customers
  • Support partners and regional teams as part of a global team
  • Be on-call rotation and provide 12x7 off-hours support
  • Contribute to making the production environment more efficient, less error-prone, etc.
  • Actively involved in development for scalable deployment (automation, tooling, etc.)

Requirements

  • At least 5 years’ experience in a technical role (software development, technical support, QA etc.)
  • TCP networking, concepts, and troubleshooting
  • Unix/Linux System Administration
  • Programming experience in at least one of: Java, C, or .NET
  • Excellent English communication skills, both written and verbal
  • Strong personal commitment to quality and customer service
  • Ability to take initiative in a dynamic working environment.
  • Willing to provide 12x7 off-hours telephone support approximately one week per month
  • Legally able to work in India

Benefits

  • We believe in work-life balance and believe it’s important to love what you do
  • We have adopted a hybrid work model to create an inclusive working environment for everyone
  • Our training programs are top-notch (LinkedIn Learning, Mentorship program, Solace Academy)
  • Accommodations are available upon request for anyone taking part in the hiring process

Job title

Solution Support Engineer

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Professional Certificate

Location requirements

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