BTE Support Technician assembling, testing, and packaging hearing instruments in Kitchener. Contributing to a dynamic work atmosphere with comprehensive benefits and career development opportunities.
About the role
- Solution Support Engineer providing technical support to clients in Bangalore for Solace’s event-driven architecture. Resolving technical issues and enhancing customer experience within a hybrid work model.
Responsibilities
- Support Solace clients to ensure they have a good experience and solve technical issues that might arise.
- Deliver a superior customer experience
- Improving our infrastructure tooling, observability, and automation
- Resolving incidents
- Handling service requests and provisioning by the customers
- Support partners and regional teams as part of a global team
- Be on-call rotation and provide 12x7 off-hours support
- Contribute to making the production environment more efficient, less error-prone, etc.
- Actively involved in development for scalable deployment (automation, tooling, etc.)
Requirements
- At least 5 years’ experience in a technical role (software development, technical support, QA etc.)
- TCP networking, concepts, and troubleshooting
- Unix/Linux System Administration
- Programming experience in at least one of: Java, C, or .NET
- Excellent English communication skills, both written and verbal
- Strong personal commitment to quality and customer service
- Ability to take initiative in a dynamic working environment.
- Willing to provide 12x7 off-hours telephone support approximately one week per month
- Legally able to work in India
Benefits
- We believe in work-life balance and believe it’s important to love what you do
- We have adopted a hybrid work model to create an inclusive working environment for everyone
- Our training programs are top-notch (LinkedIn Learning, Mentorship program, Solace Academy)
- Accommodations are available upon request for anyone taking part in the hiring process
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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