Hybrid Software Technical Writer Intern – Paid Internship

at TechSmith

• Job title: Software Technical Writer Intern – Paid Internship
• Job type: Internship
• Experience level: Entry level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Spring
• Location requirements: Hybrid, East Lansing, United States

About the role

• Information Developer Intern at TechSmith creating user documentation and engaging educational content through collaboration and research. Hands-on experience for students pursuing technical writing degrees.

Responsibilities

• Help create and maintain comprehensive documentation, help files, user guides, and product release notes, to support both our individual and enterprise customers
• Develop and edit short videos, images, and animations that enhance the learning experience and make complex concepts easy to understand
• Collaborate with engineering and user experience teams to write and implement clear and concise in-product text, such as tooltips, error messages, and onboarding messages.
• Contribute to content strategy by helping to organize and structure information in a way that improves the overall user experience and makes content easy to find
• Conduct research on user behavior and industry trends to inform and improve our documentation strategy. This includes analyzing customer feedback and competitive content.
• Act as a user advocate by developing a thorough understanding of our users and how our products solve their problems

Requirements

• Pursuing a degree in Technical Writing, English, Communication or related field
• Excellent written and verbal communication skills
• Ability to write effective copy that clearly explains complex, technical concepts and engages users
• Familiarity with editing, formatting, grammatical reviews, and publishing of documentation
• Ability to adhere to company and industry style guides
• Collaborate effectively in a team environment and provide timely and effective feedback
• Excellent organizational skills with strong attention to detail
• You must be legally authorized to work in the United States
• You must be able to work a minimum of 12 hours per week and a maximum of 18 hours per week
• Ability to work in-person for the duration of the internship at our East Lansing headquarters
• You must be enrolled for at least 6 credits (undergrad) or 3 credits (grad) for fall and/or spring semesters to be considered for an internship with TechSmith Corporation.

Benefits

• Free snacks
• Free pop