Senior Technical Writer at Relay crafting user - facing communication for a digital banking platform. Collaborate cross - functionally to improve onboarding and product clarity in user experiences.
About the role
- Senior Technical Writer at Relay, focusing on improving user experience through clear in-product communication in a fintech environment. Collaborating across teams to refine voice and messaging.
Responsibilities
- Own and evolve the voice and tone across the Relay product
- Write, edit, and refine UI copy—including onboarding flows, tooltips, error states, and feature education
- Conduct customer interviews to understand user needs and language
- Identify friction points in the user journey to improve onboarding and activation
- Collaborate closely with Product Management and Product Design
- Build and maintain writing guidelines and frameworks for product communication
- Partner with Product Marketing to align in-product messaging with external positioning
Requirements
- 5+ years of experience in technical writing, UX writing, or content design, preferably in a B2B or fintech environment
- Strong portfolio of in-product writing that demonstrates clarity, simplicity, and impact on the user experience
- Strategic thinking about language
- Deep customer engagement skills
- Highly collaborative and able to influence product and design decisions
- Exceptional project management skills
- Metrics-driven with defined KPIs
- Ability to excel in fast-paced environments
Benefits
- Competitive compensation
- Professional development opportunities
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