Communications professional supporting government program by delivering executive - ready communications and presentations. Requires strong Microsoft Office and visual presentation skills with a focus on compliance and quality.
About the role
- Technical Writer producing documentation for customer success at Salesforce, focusing on AI-driven solutions with Agile practices. Collaborating with product teams to craft content experiences and training materials.
Responsibilities
- Produce documentation and content experiences that help customers get the most out of our products.
- Work closely with other writers, product managers, engineers, and the User Experience (UX) team in an Agile development environment to produce in-app assistance, help, guides, interactive training, and videos for administrators, users, and developers.
- Innovate and develop solution-oriented content strategies that deliver the right content, the right way, at the right time.
Requirements
- 6+ years of experience documenting software for technical audiences.
- Ability to write clean, concise, and approachable content.
- Proven ability to craft content for end users.
- Ability to quickly learn complex technologies.
- High standards of quality and attention to detail.
- Experience with XML-based authoring tools such as Oxygen.
- Experience with source control software such as Perforce or Git.
- Excellent problem solver.
- Excellent communication and interpersonal skills.
- Strong advocate for the customer.
- Ability to work collaboratively and manage multiple deliverables within tight deadlines.
- Strong team player with excellent communication skills.
- Knowledge of DITA and structured authoring.
- Experience working in an Agile development environment
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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