Support a wide variety of systems from a Level 2/3 perspective using DevSecOps and other methodologies or support model as aligned by MBPS, Business Unit or Stakeholders
Work with business clients, internal and external teams to debug or trouble shoot applications
Investigate SQL stored procedures, VBA macros and Java scripts from a support perspective to debug issues or perform analysis and development for minor enhancements
Coordinate and collaborate the development efforts with the development team for major enhancements
Investigate feed/file delivery, quality check and failures using any batch or workflow related tools by the team
Remain current on standards, technologies, approaches and methodologies
Consistently apply the concept of continuous improvement
Document findings and processes as part of application support
Gather and clearly document code changes for minor application enhancements and production defects
Perform QA testing to validate expectation of code changes if needed
Liase between business users and IT internal and external teams
Coordinate business users testing activity for application code changes
Track and produce key metrics for the team and develop strategies to increase efficiency
Adhoc responsibilities as directed by management
Requirements
Minimum 2 years working experience supporting systems at Level 2 (support)
Experience with relational database structures and methodologies
Proven ability to multitask both independently and within a team
Ability to understand business process requirements and using technology, conceptualize creative solutions through to implementation
Knowledge of financial services, specifically investment management
Client and action oriented, takes initiative, creative and proactive thinker
Awareness of ITIL (incident, problem, change management) practices in aligning IT services with the needs of business
Divisional Pricing Analyst analyzing pricing strategies using Prophet 21 for industrial automation distribution. Collaborating with various teams to support pricing decisions and improve profitability.
Product Support Engineer focused on quality monitoring for Audi vehicles. Supporting effective repair processes and technical analyses for the automotive industry.
Entry level Remote Technical Support Engineer at NTT DATA solving technical incidents for clients. Working in a diverse environment focused on client success and support services.
Systems Support Analyst providing IT support for Walkers Global's employees with technical issues. Need strong communication and customer service skills, based in Dublin office.
Senior Business Technical Analyst at Organon focusing on Medical Affairs IT programs and support. Collaborating with stakeholders and vendors to ensure system integration and compliance.
Coordenador de Suporte Técnico liderando time para entregar soluções de hospedagem. Atuando na melhoria de processos e interação com clientes estratégicos.
Technical Support Analyst ensuring stability of critical operations and projects that impact many people in Brazil. Join Blue Technology to work in a dynamic and innovative environment.
Junior Support Engineer resolving technical issues for Ten's EMEA support team. Triage, resolve, and improve support solutions for client satisfaction in Cape Town.
Support Analyst role resolving customer inquiries and IT issues within a global support team. Responsibilities include managing tickets, assisting customers, and troubleshooting systems.
Technical Support Engineer assisting developers using Cloudflare’s products. Troubleshooting issues and ensuring smooth development experiences on the platform.