Customer Service Supervisor responsible for call center operations, coaching agents, and ensuring compliance. Leading a team of up to 12 employees and optimizing service delivery operations.
About the role
- Software Developer optimizing and expanding customer software systems for intralogistics. Involves collaboration with clients and ongoing training, within the SSI SCHÄFER IT Solutions team.
Responsibilities
- Optimizing and expanding existing customer software systems and processes
- Resolving incidents on customer software systems according to ITIL processes
- Designing, estimating, developing and implementing new software features, and maintaining technical documentation
- Acting as technical lead for software change requests (planning/development/implementation)
- Ongoing independent professional development and conducting trainings for internal and external stakeholders
- Serving as point of contact for selected customers
- Organizing and conducting customer workshops
Requirements
- Experience in software development and proficiency in C/C++
- Several years of relevant professional experience
- Good knowledge of Unix
- Completed (higher) education in IT or engineering preferred
- Understanding of relational databases (Oracle)
- Good command of English
- Communicative personality with enjoyment of customer interaction
- Willingness to travel internationally (approx. 20% of annual working time)
- Team player with a sense of responsibility and strong communication skills
Benefits
- Family-run company
- Comprehensive health management
- Secure position
- Lunch subsidy
- Healthy growth
- Flexible working hours
- Home office (remote work)
- Significant autonomy
- Sponsored training and development
- Employee discounts
- Mentoring/buddy system
- Numerous employee events
- Free parking
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Claims Support Specialist managing claims adjustments and recoveries at CareMore Health. Auditing paid claims and coordinating benefits with a focus on customer satisfaction.
Service Office Administrator responsible for assisting with day - to - day activities at Boone Brothers Roofing. Managing administrative tasks, invoicing, and supporting the service team for efficiency and satisfaction.
Customer Service Coordinator managing customer inquiries and maintaining sales lead database at PestCo, a growing Pest Control company in the US.
Customer Support Representative supporting pharmacy and member help desk functions at Script Care, Ltd. Responsible for resolution and response to inquiries with a focus on professionalism and customer service.
Customer Service Representative at Gateway Services providing compassionate service to veterinary clinics. Building relationships and managing customer needs in pet aftercare services.
Customer Service Representative managing new accounts and providing customer service at Stockman Bank in Manhattan, MT. Engaging with clients to enhance financial services and sales opportunities.
Customer Service Representative providing essential support to customers at Mygrant Glass. Handling orders, payments, and customer inquiries during regular business hours.
Customer Service Representative managing customer orders and inquiries for Abracon, LLC in Bee Cave, TX. Responsible for resolving discrepancies and maintaining customer satisfaction through effective communication.
Customer Support Specialist supporting Croatian - speaking users in an international team at an iGaming technology provider. Responsibilities include customer communication and problem solving.