Customer Service Executive managing customer inquiries and interactions on social media for Sun King. Ensuring customer satisfaction and fostering brand loyalty through digital engagement.
About the role
- Social Media Moderator managing day-to-day social media activities at Araby Brand. Engaging with followers, publishing content, and collaborating with creative teams.
Responsibilities
- Publish and schedule posts across social media platforms according to the approved content calendar.
- Upload and manage interactive stories (polls, quizzes, Q&A, etc.) aligned with each brand’s tone and campaign.
- Review captions and visuals before publishing to ensure quality and accuracy.
- Monitor and respond to all comments, messages, and mentions promptly and professionally.
- Communicate directly with customers through social media to answer inquiries and close orders efficiently.
- Track and document interactions, leads, and orders in coordination with the sales or logistics teams.
- Escalate sensitive issues or complaints to the relevant internal teams when needed.
- Maintain each brand’s tone of voice and ensure consistent presence across all platforms.
Requirements
- 1–2 years of experience in social media moderation or publishing, preferably in a marketing agency.
- Strong written communication skills in Arabic (Egyptian & Gulf dialects) and working knowledge of English.
- Excellent organization skills and the ability to manage multiple client accounts simultaneously.
- Familiarity with Meta Business Suite, TikTok tools, sap chat , X, linked in, and social media scheduling platforms.
- Detail-oriented, responsive, and comfortable with fast-paced daily operations.
- Nice to Have
- Experience in e-commerce moderation, order handling, or social media sales.
- Basic knowledge of content performance reporting.
Benefits
- **What we offer:**
- Medical Insurance
- Attractive Bonus system and incentives
- Hybrid working environment
- Flexible working enviroment
- Great learning opportunities and mentorship
- A supportive and friendly team dedicated to your growth
- opportunities for career advancement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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