Hybrid Social Media Moderator

Posted 2 weeks ago

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About the role

  • Publish and schedule posts across social media platforms according to the approved content calendar.
  • Upload and manage interactive stories (polls, quizzes, Q&A, etc.) aligned with each brand’s tone and campaign.
  • Review captions and visuals before publishing to ensure quality and accuracy.
  • Monitor and respond to all comments, messages, and mentions promptly and professionally.
  • Communicate directly with customers through social media to answer inquiries and close orders efficiently.
  • Track and document interactions, leads, and orders in coordination with the sales or logistics teams.
  • Escalate sensitive issues or complaints to the relevant internal teams when needed.
  • Maintain each brand’s tone of voice and ensure consistent presence across all platforms.

Requirements

  • 1–2 years of experience in social media moderation or publishing, preferably in a marketing agency.
  • Strong written communication skills in Arabic (Egyptian & Gulf dialects) and working knowledge of English.
  • Excellent organization skills and the ability to manage multiple client accounts simultaneously.
  • Familiarity with Meta Business Suite, TikTok tools, sap chat , X, linked in, and social media scheduling platforms.
  • Detail-oriented, responsive, and comfortable with fast-paced daily operations.
  • ⁠ ⁠Nice to Have
  • Experience in e-commerce moderation, order handling, or social media sales.
  • Basic knowledge of content performance reporting.

Benefits

  • **What we offer:**
  • Medical Insurance
  • Attractive Bonus system and incentives
  • Hybrid working environment
  • Flexible working enviroment
  • Great learning opportunities and mentorship
  • A supportive and friendly team dedicated to your growth
  • opportunities for career advancement

Job title

Social Media Moderator

Job type

Experience level

Junior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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