Program Manager overseeing project scope, plans, and schedules for moderately complex programs at IQVIA. Ensuring program success through effective stakeholder management and risk monitoring.
About the role
- U.S. SLED Program Director leading account management for state and local public safety technology at Kaseware. Focused on retention, satisfaction, and growth of a diversified account portfolio.
Responsibilities
- Oversee a portfolio of State and Local accounts, ensuring retention, satisfaction, and ongoing adoption of the Kaseware application.
- Lead, mentor, and develop Account Managers, providing strategic direction, coaching, and oversight of regional account performance.
- Own a number of high-impact strategic accounts, owning an upsell quota, maintaining executive relationships and serving as the primary commercial and operational point of contact.
- Become proficient in demonstrating the Kaseware platform
- Partner cross-functionally with Program Management, Product, and Customer Operations teams to ensure successful implementations, renewals, and expansion readiness.
- Develop multi-year account strategies focused on long-term account success, value realization, and growth opportunities aligned with Kaseware’s mission.
- Conduct and review QBRs and Executive Business Reviews, demonstrating measurable value, program outcomes, and roadmap alignment.
- Monitor account health and key performance indicators, including adoption metrics, satisfaction, renewal forecasting, and contract performance
- Serve as an escalation point for account concerns, coordinating with internal stakeholders to ensure timely and effective resolution.
- Collaborate with Marketing and Product teams to highlight account success stories, public safety use cases, and referenceable outcomes.
- Contribute to practice-level planning, including forecasting, contract strategy, and account prioritization across the State and Local segment.
- Expected to contribute to new business development efforts, including identifying new opportunities and managing related operational and reporting activities
- Travel requirements: Up to 50% travel.
Requirements
- 7–12 years of experience supporting or managing enterprise or public-safety technology programs, ideally within public safety, justice, or critical infrastructure environments, with a focus on end-users, account management, or operational leadership.
- Demonstrated success building and maintaining long-term government or public safety relationships, with strong management experience.
- Strong understanding of State and Local procurement processes
- Excellent communication, executive presentation, and relationship-building skills, with the ability to bridge technical and operational perspectives.
Benefits
- Excellent health, dental, and vision insurance with generous company contribution
- Flex Spending Accounts
- Unlimited paid vacation
- 12 paid company holidays
- Paid Sick Time
- Paid Parental Leave
- 401k with company matching
- EcoPass provided for Colorado-based employees
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