Hybrid SLED Program Director

at Kaseware

• Job title: SLED Program Director
• Job type: Full Time
• Experience level: Lead
• Salary: $145,000 - $160,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, United States

About the role

• U.S. SLED Program Director leading account management for state and local public safety technology at Kaseware. Focused on retention, satisfaction, and growth of a diversified account portfolio.

Responsibilities

• Oversee a portfolio of State and Local accounts, ensuring retention, satisfaction, and ongoing adoption of the Kaseware application.
• Lead, mentor, and develop Account Managers, providing strategic direction, coaching, and oversight of regional account performance.
• Own a number of high-impact strategic accounts, owning an upsell quota, maintaining executive relationships and serving as the primary commercial and operational point of contact.
• Become proficient in demonstrating the Kaseware platform
• Partner cross-functionally with Program Management, Product, and Customer Operations teams to ensure successful implementations, renewals, and expansion readiness.
• Develop multi-year account strategies focused on long-term account success, value realization, and growth opportunities aligned with Kaseware’s mission.
• Conduct and review QBRs and Executive Business Reviews, demonstrating measurable value, program outcomes, and roadmap alignment.
• Monitor account health and key performance indicators, including adoption metrics, satisfaction, renewal forecasting, and contract performance
• Serve as an escalation point for account concerns, coordinating with internal stakeholders to ensure timely and effective resolution.
• Collaborate with Marketing and Product teams to highlight account success stories, public safety use cases, and referenceable outcomes.
• Contribute to practice-level planning, including forecasting, contract strategy, and account prioritization across the State and Local segment.
• Expected to contribute to new business development efforts, including identifying new opportunities and managing related operational and reporting activities
• Travel requirements: Up to 50% travel.

Requirements

• 7–12 years of experience supporting or managing enterprise or public-safety technology programs, ideally within public safety, justice, or critical infrastructure environments, with a focus on end-users, account management, or operational leadership.
• Demonstrated success building and maintaining long-term government or public safety relationships, with strong management experience.
• Strong understanding of State and Local procurement processes
• Excellent communication, executive presentation, and relationship-building skills, with the ability to bridge technical and operational perspectives.

Benefits

• Excellent health, dental, and vision insurance with generous company contribution
• Flex Spending Accounts
• Unlimited paid vacation
• 12 paid company holidays
• Paid Sick Time
• Paid Parental Leave
• 401k with company matching
• EcoPass provided for Colorado-based employees