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Global EoSL Program Manager leading projects related to End of Support Life activities for Hewlett Packard Enterprise. Collaborating with stakeholders and managing lifecycle guidance.
About the role
- Partner Delivery Operations Lead at Deputy, responsible for global scaling of implementation partners. Focused on operational excellence, profitability, and exceptional partner satisfaction.
Responsibilities
- Design, implement, and manage a structured, repeatable process for partner onboarding, certification, and ongoing training for implementation teams globally.
- Develop and refine standardized operational workflows, tools, and playbooks to ensure consistent, high-quality service delivery across all global partners.
- Define, track, and report on key performance indicators (KPIs) related to partner utilization, project delivery timeliness, quality, and adherence to established operational standards.
- Serve as the first point of contact and primary escalation path for operational and delivery issues that arise within partner-led projects, driving rapid and effective resolution.
- Work with finance and leadership to model, track, and optimize the Partner P&L, ensuring the program is a profitable and sustainable revenue stream for both the company and our partners.
- Manage partner resource agreements, tracking utilization, rate cards, and payment terms to ensure financial compliance and efficiency.
- Build and maintain strong, trust-based relationships with key contacts and leadership within our global partner organizations.
- Implement mechanisms to regularly gather feedback on partner-led project delivery quality and track Partner CSAT and end-customer satisfaction scores, driving continuous improvement initiatives.
- Conduct regular operational reviews and quality checks of partner delivery to ensure all engagements meet our rigorous standards for quality and customer experience.
Requirements
- 5+ years of experience in Partner Operations, Professional Services Operations, or Alliances Management within a B2B SaaS company.
- Proven track record of successfully building, scaling, and managing profitable global partner programs focused on professional/implementation services.
- Deep understanding of Professional Services P&L drivers, utilization metrics, and financial modeling for partner-led engagements.
- Exceptional skills in process design, optimization, and documentation, with a focus on achieving operational scale and consistency.
- Experience in a non-reporting management or leadership capacity (e.g., managing partner resources, project teams, or matrix organizations) is a strong plus.
- Excellent communication, negotiation, and conflict resolution skills, capable of managing high-stakes escalations and driving consensus across diverse stakeholders.
- Familiarity with standard PSA (Professional Services Automation) and CRM systems (e.g., Salesforce).
- Bachelor’s degree in Business, Finance, or a related field.
- Workforce Management experience is a big plus
Benefits
- Enjoy a flexible remote-first work policy (with a work-from-home stipend to set you up for success!)
- Own A piece of Deputy via our Employee Share Ownership Plan (ESOP)
- Take paid parental leave to support you and your family
- Stay protected with Group Salary Continuance Insurance
- Access support through our Employee Assistance Program
- Enjoy additional leave days — including study assistance, celebration days and volunteering
- Join our global working groups focused on collaboration, belonging and connection
- Get creative at our annual Hackathons
- Take advantage of our novated leasing for electric vehicles, internet reimbursement and more!
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